Santander Consumer USASantander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · The Woodlands, Texas
Excellent
495 approved reviews, newest moderated first
Fawn F.
The professionalism of the staff and quick response to any questions I had.
Response from Santander Consumer USAMar 7, 2025
Hello Fawn! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Abhishek T.
I have received my first email on the TESLA lease from your bank. The initial registration and ID creation was smooth. One confusion was on the AppStore as there are some 2 or 3 apps with the same ICON and almost same caption. A link to the AppStore in your Welcome Email will avoid any confusion.
Response from Santander Consumer USAMar 5, 2025
Hello Abhishek! Thank you so much for taking the time to provide your feedback and we appreciate your business. Unfortunately, Santander Consumer USA does not have an app available for our auto customers. Please feel free to click here https://myaccount.santanderconsumerusa.com/Home/SignIn and be sure to save our link to your favorites to access your online account anytime. We hope this helps and if you have any additional questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
PHIL M.
Great communication and loan support
Response from Santander Consumer USAMar 4, 2025
Hi Phil! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Fitzroy B.
Was amazing speaking with the agent I forgot her name but she did a wonderful service and explains everything I needed to know about the process thanks so very much
Response from Santander Consumer USAMar 3, 2025
Hi Fitzroy! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Edouard D.
Really good
Response from Santander Consumer USAMar 3, 2025
Hello Edouard! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Stacia W.
My vehicle was recently repoed. The finance company doesn't know how to keep records. We started paying a month early. When we needed to miss a payment, it won't be fine. They called every month to tell us we were a month behind. So each month we had to explain that we are not behind that we starting paying early. When they repoed my van, they took my handicap plates, and refuse to give them back. I have cerebral palsy.i had equipment in the van to aid me, again Santander didn't care.
Response from Santander Consumer USAFeb 27, 2025
Hello Stacia! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. We have sent your information over to review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
KTG
I spoke with customer service due to my account stating $0 due then changing to past due. I had a call for 20min but only spoke with representative 3min at best. They continued to put me on hold excessively. They spoke clearly until they realized I had a payment made for the month I was also past due for. Then suddenly every time they came off hold spoke unclear. Untimely had no resolution. Directed me back to the dealership yet my loan and payments are not with the dealership.
Response from Santander Consumer USAFeb 26, 2025
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Junior G.
Excelente atención al cliente
Response from Santander Consumer USAFeb 20, 2025
Hello Junior! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day! ^CR