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Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

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Money & Insurance
Investments & Wealth
Santander Consumer USA

Santander Consumer USAReviews of santanderconsumerusa.com

2.4495 reviews
Investments & Wealth
P.O. Box 961245, Fort Worth, Texas

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Santander Consumer USA2.4

Reviews495 About Contact

Overall score

2.4 out of 5

Poor

Average of 495 reviews

Distribution

5★31%
4★2%
3★3%
2★6%
1★58%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 222-4227
santanderconsumerusa.com
P.O. Box 961245Fort Worth, TX 76161

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About Santander Consumer USA

Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.

Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Also known as: santanderconsumerusa.com
Website: santanderconsumerusa.com
Category: Investments & Wealth
Location: Fort Worth, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Santander Consumer USA reviews

495 approved reviews, newest moderated first

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Pretty P.
Jun 14, 2025
Extremely Happy
The moment I arrived to Royal Mitsubishi felt like A Royal Queen experience! Everyone and everything was absolutely amazing. I’m so In love with my brand new Mitsubishi eclipse cross. I highly recommend Royal Mitsubishi they definitely have your best interest at heart.
Response from Santander Consumer USAJun 16, 2025
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Brent K.
Jun 12, 2025
this company is the worst of the worst…
this company is the worst of the worst to get a car loan with. they won't help you if you fall into trouble, and the worst is the loan is paid in full, closed and they won't take it off as a charge off, even though it is paid. this is a disgusting way to do business now ,I have crap on my credit for 7 yrs and they wont budge . it says charge off, and I have a letter from them saying said in full.
Response from Santander Consumer USAJun 12, 2025
Hello Brent! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. We will be more than happy to have one of our specialists look into this for you. Your information has been sent over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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John P.
Jun 4, 2025
Initial first time sign up not user…
Initial first time sign up not user friendly can't sign up for first time can't find company help access info
Response from Santander Consumer USAJun 5, 2025
Hello John! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Sharon Wade G.
Jun 3, 2025
It won't let me set up an account
It won't let me set up an account
Response from Santander Consumer USAJun 3, 2025
Hello Sharon! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report
Satchel P.
May 30, 2025
Horrible company who preys off of poor…
Horrible company who preys off of poor people
Response from Santander Consumer USAMay 30, 2025
Hello Satchel! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Jason G.
May 29, 2025
Wrong loan amounts nearly $4000.00 more…
Wrong loan amounts nearly $4000.00 more than dealer agreement
Response from Santander Consumer USAMay 30, 2025
Hello Jason! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report
Glenn D.
May 28, 2025
I can not get logged in
I can not get logged in
Response from Santander Consumer USAMay 30, 2025
Hello Glenn! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report
WINTER L.
May 25, 2025
Very easy accommodating and giving hope…
Very easy accommodating and giving hope to those that were victim of circumstances. Thank you.
Response from Santander Consumer USAMay 30, 2025
Hello Winter! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Report

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