Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

Todd
Jul 6, 2026
I was not able to successfully create my account and autopay
I was not able to successfully create my online account and set up autopayment using Firefox, the browser of my choice. For some reason, the setup always hung on step 7 of 7. I tried to move to Chrome to complete the setup but received an error message that the account already existed. I tried to login using my password and username, but the system refused to accept it. I was able to correct things by logging in with a one-time code and resetting my password.
Response from Santander Consumer USAJul 7, 2026
Hello Todd! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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indigogmail.com
Jul 4, 2026
The link doesn't work to set up account…
The link doesn't work to set up account and no help available
Response from Santander Consumer USAJul 6, 2026
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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MARLA C.
Jul 4, 2026
Terrible communication and lack of…
Terrible communication and lack of support
Response from Santander Consumer USAJul 6, 2026
Hello Marla! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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MAU
Jul 2, 2026
Broken link
I received an email inviting me to create an online account for my new car loan loan, However, when I clicked on the link to create a new online account, I encountered a stop sign with a “404 Not Found” error message. No a good “sign”
Response from Santander Consumer USAJul 2, 2026
Hello MAU! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Mrs. Louise J.
Jul 1, 2026
Would not accept new card
Would not accept new card. .would not accept past due payment. Next payment is July 15
Response from Santander Consumer USAJul 2, 2026
Hello Mrs. Louise! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Taylor W.
Jun 30, 2026
You have to call customer service…
You have to call customer service multiple times to get documents that you request and they may or may not take it upon themselves to email them to another person without your permission.
Response from Santander Consumer USAJul 1, 2026
Hello Taylor! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Luke K.
Jun 30, 2026
HORRIBLE
HORRIBLE. Spent over ten hours on the phone with no help, no guidance, and I’m completely dumbfounded that this company is even existing still.
Response from Santander Consumer USAJul 1, 2026
Hello Luke! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Jennifer M.
Jun 30, 2026
Wow…Total Robbery
Wow…. How do you give No Stars. These people are bullies and fraudulent. After 7 years of car notes they tried to say I owed them 788.36 cent. No way to speak with anyone that speaks half decent English. No available supervisors. Stay away. I’m literally going to have to pay to sue them just to break even. Sad.. I had a few deferred payments, but in March,2026 I spoke with a representative that assured me if I paid 3,000 dollars and make all payments to July car world be paid off. I did that. Every month I called to ensure, I was constantly lied to until the last payment I made 06/25/26 Now there are other payments. I am disabled and have went without necessities to honor my commitment to Santander. I feel used and robbed .
Response from Santander Consumer USAJun 30, 2026
Hello Jennifer! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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