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Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

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Money & Insurance
Investments & Wealth
Santander Consumer USA

Santander Consumer USAReviews of santanderconsumerusa.com

2.4495 reviews
Investments & Wealth
P.O. Box 961245, Fort Worth, Texas

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Santander Consumer USA2.4

Reviews495 About Contact

Overall score

2.4 out of 5

Poor

Average of 495 reviews

Distribution

5★31%
4★2%
3★3%
2★6%
1★58%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 222-4227
santanderconsumerusa.com
P.O. Box 961245Fort Worth, TX 76161

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About Santander Consumer USA

Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.

Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Also known as: santanderconsumerusa.com
Website: santanderconsumerusa.com
Category: Investments & Wealth
Location: Fort Worth, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Santander Consumer USA reviews

495 approved reviews, newest moderated first

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michael
Jun 22, 2026
Heartless Company
I have become ill and unable to work, so seeking disability to help. I have tried to speak with Santander to work my payment issues out, but have refused to aid me with my financial difficulties. They are heartless. I am disgusted with this company. They can have the car back.
Response from Santander Consumer USAJun 24, 2026
Hello Michael! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Maria G.
Jun 19, 2026
The staff was very helpful
The staff was very helpful. Great experience.
Response from Santander Consumer USAJun 22, 2026
Hello Maria! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Mob B.
Jun 18, 2026
I’ve called the customer service line…
I’ve called the customer service line and every time I talk to a person I get different answers. There’s no consistency. The Customerservice department is not on the same page so it makes it difficult to accomplish, what I need.
Response from Santander Consumer USAJun 22, 2026
Hi there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report
David J.
Jun 18, 2026
ATM Ate my card and a check I was…
ATM Ate my card and a check I was depositing. Been 30 days and still no progess on processing the check despite branch personnel actually having the check in their posession. Each call to customer service you speak to a new representative who makes up the policies as thay go. The day it happened I was told a provisional credit would be applied to my accout but that never happened.The ATM is in the branch by the way, their machine in their branch.
Response from Santander Consumer USAJun 22, 2026
Helo David! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 877-768-2265 8:00 a.m. – 8:00 p.m., Monday - Saturday ET. Please review your email at your earliest convenience. Have a great day!
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Joe A.
Jun 18, 2026
Kept trying to log into my account
Kept trying to log into my account. It sent me a passcode two different times, I used the passcode and it locked me out of my account. I want to log in so I can set up autopay.
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Jaime K.
Jun 18, 2026
What a pain in the ass!
I am trying to create my brand new account and trying to login so that I can make my first payment. For whatever reason I can’t login and this is turning into a huge pain in my butt that I do not have time for! This is ridiculous. Your customer service rep was supposed to send me an email to reset my password which I never received. So I chose to reset my password on my own and I still can’t get into my account. I guess you guys don’t want your money that bad.
Response from Santander Consumer USAJun 18, 2026
Hello Jaime! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Mimi
Jun 17, 2026
Terrible Company
Let me start with, I would give them 0 stars. Paid off loan over 10 weeks ago and can't get a lien release from them. Customer service is terrible. They keep telling you it will be handled but nothing is being done. Do not use them!
Response from Santander Consumer USAJun 18, 2026
Hi Mimi! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Report
Tommy C.
Jun 17, 2026
Helping with an extension
Very helpful and show concern in regards to my situation and went out of his way to explain to me the process in regards to getting an extension while I make arrangements to care for a loved one's medical needs. Thank you so much...
Response from Santander Consumer USAJun 17, 2026
Hello Tommy! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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