Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

T E.
Jul 12, 2026
I applied for auto loans with a…local BMW company.
I applied for auto loans with a company. This company, Santander Bank, completely lied in a letter and made excuses to not let me get a vehicle this year. This is a sexist , racist company.
Response from Santander Consumer USAJul 13, 2026
Hello T! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Kevin H.
Jul 11, 2026
The log in page is garbage
The log in page is garbage. There’s a caution that populates right over the button to send a text or email. So I can’t log in at all. I’m a new user but the front page says it’s a new look. Very much a downgrade I’m assuming. This applies to mobile view as well as desktop when viewed in a phone.
Response from Santander Consumer USAJul 13, 2026
Hello Kevin! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Deb V.
Jul 11, 2026
I can’t get my account in the app
I can’t get my account in the app, I haven’t received any documentation via US Postal Service regarding my account, my payment, payment processes, etc. Not great service. I wish Tesla had given me some choice on who was gonna manage my loan. I’m not impressed.
Response from Santander Consumer USAJul 13, 2026
Hello Deb! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Roger O.
Jul 10, 2026
I was trying to setup an online account…
I was trying to setup an online account to make payments and after doing seven steps it would not let me sign in or continue any further. The website would accept the agreement's but not do anything else after agreeing to the terms.
Response from Santander Consumer USAJul 13, 2026
Hello Roger! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Lucia
Jul 10, 2026
review faster and professional
review faster and professional
Response from Santander Consumer USAJul 13, 2026
Hello Lucia! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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RONNIE J.
Jul 10, 2026
Myself as a co-signer for my friend…
Myself as a co-signer for my friend bought a Mitsubishi and a dodge ram. They dont get thier information right. They apply toward interest not the principal. They mske threats. They hang up the phone when trying to talk to them. They double dip . I plan to tske legal action toward them..Ole ben Franklin are crooks also i don't recommend Santander to any one or ole ben Franklin. Rusty Wallace etc. Say they are crooks they don't deal with them.
Response from Santander Consumer USAJul 13, 2026
Hello Ronnie! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Jennifer J. B.
Jul 10, 2026
Excellent Service and Professional…
Excellent Service and Professional Standards. Recommended.
Response from Santander Consumer USAJul 10, 2026
Hello Jennifer! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Portsia
Jul 9, 2026
The website is not working properly for…
The website is not working properly for me to even initially setup my account. Never seen this before for a new account
Response from Santander Consumer USAJul 13, 2026
Hello Portsia! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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