Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

Chris w . W.
Jul 9, 2026
Can’t log in to my account
Can’t log in to my account. I want to make sure auto pay is activated and my first payment is scheduled.
Response from Santander Consumer USAJul 9, 2026
Hello Chris! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Adele M.
Jul 8, 2026
Was not able to set up an online…
Was not able to set up an online account to make a car lease payment called customer service and they were not able to help me difficult to understand because of heavy accents. Tried to make a payment on the automated system kept giving me the wrong amounts.
Response from Santander Consumer USAJul 8, 2026
Hello Adele! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience. We're here to help and appreciate the opportunity to assist. Have a great day!
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Karla B.
Jul 8, 2026
Pésimo servicio al cliente
Pésimo servicio al cliente
Response from Santander Consumer USAJul 8, 2026
Hello Karla! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Robert
Jul 8, 2026
Santander stole from me
I recently paid off my car quite early I might add and Santander chose to overcharge me and now they want me to sign up for a credit card with monthly fees in the contract to receive the money I over paid back. I spent 4 hours on the phone with agents who were extremely rude and used many racist comments and this treatment continued when I finally did get in touch with a supervisor. I will be taking legal action against Santander as well as filing multiple FCC complaints. This company was terrible throughout the entire loan even though I was never late on a payment. These companies think they are above the law and try to steal from customers every chance they get. If you have any choice do not use this company they are extremely crooked.
Response from Santander Consumer USAJul 8, 2026
Hello Robert! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Marcus S.
Jul 7, 2026
I paid my car loan off in June 2026 …
I paid my car loan off in June 2026 and I will not get my car title until August 2026. I called several times to get a pay off letter and they will not fax or email it to me. There services is less than a rating of a 1. They need to be reported to the better bureau for there poor service.
Response from Santander Consumer USAJul 8, 2026
Hello Marcus! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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fields41547
Jul 7, 2026
Not able to set up account on line
Not able to set up account on line - taking forever to get any responses.
Response from Santander Consumer USAJul 7, 2026
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Nobody I.
Jul 6, 2026
Santander is always amazing at…
Santander is always amazing at financing, however the dealership, Tarvarna Infiniti of North Miami, still hasn't delivered my vehicle. They lied multiple times during the course of the transaction. I have paid $350 last month on a vehicle that was not and is still not in my possession! But, Santander is awesome 😎!
Response from Santander Consumer USAJul 7, 2026
Hello there! Thank you so much for your kind words about Santander—we truly appreciate you taking the time to share them! We're sorry to hear about the experience you've had with the dealership and understand how frustrating it must be. Since the delivery of the vehicle is handled by the dealership, we recommend continuing to work directly with them to resolve the issue. We hope everything is sorted out for you as quickly as possible, and thank you again for your support!
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Tracy W.
Jul 6, 2026
THEY APPLY MY PAYMENTS TO PRINCIPLE NOT TO THE NEXT DUE DATE.
I have had a loan at 3.99% with Santander for almost 2 years. Any time I pay prior to my due date my due date doesn't forward. This has happened on 3 different occasions each tine I have had to call 2 to 4 times and request they fix this. This seems to be an ongoing problem and I doubt its just my account. I dont think the agents submit your requests. When they do or say it was they say oh they never changed your due date. Many of them do not speak good English. I love my mitsubishi but I will never finance a vehicle with santandar again . THE REPLY MAKES NO SENSE. I paid my April payment right around mid month when its due. Then I paid end of April for my May payment. I have never been behind or made late payments.
Response from Santander Consumer USAJul 7, 2026
Hello Tracy! Thank you for taking the time to share your feedback. We're sorry to hear about your experience. Please note that any amount paid above the total due shown on the front of your statement by the due date will be applied to your loan balance, but it will not advance your next payment due date. You'll still need to make at least one regular monthly payment by the due date each billing cycle until the loan is paid in full. If you'd like your extra payment applied differently, please give us a call at 888-222-4227, and we'd be happy to review your options for reallocating that payment. If you still need assistance, Trustpilot has sent you an email requesting additional information. Please check your inbox at your earliest convenience. Thank you, and have a great day!
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