Santander Consumer USAReviews of santanderconsumerusa.com

It's great cause this company gave me another chance after I paid off the other loan before the date and it was very high interest but it gave me another time with this purchase of the 2020 Chevy.

Update: Well I got very impressed and have to come back and change my review. After I posted this, I received a call from Santander and the agent apologized and said that was a misunderstanding and she sent me the title of the car right away while I was on the call. That was indeed a customer service you don't see much these days. I appreciate it. Awful and very slow customer service.. I just wanted a copy of the title to register the car in another state, it took me 1 email, 15 min phone call and they say it will take 7 business days!!!! Now I cannot register the car and so cannot drive it

I have tried to login via your website; however, when I get to the page where you are supposed to send me a link, code, etc to login; the area is visually blocked with a dialog window. I cannot move the window to click the button to receive the code.

Paid-off loan, no lien release, no real title support I paid off my Santander Consumer USA auto loan and received a paid-in-full letter, but that letter is not a lien release. My vehicle title is still tied up because Santander has not completed the required lien release process with the state where the vehicle is titled. I have a private buyer waiting to purchase the car, but I cannot complete the sale or obtain the title until Santander sends the official lien release. I have contacted Santander multiple times through chat, phone, and fax. The responses have been incomplete, inconsistent, or unhelpful. I have also faxed written requests to their Title Department asking for specific confirmation and have received no response. The most frustrating part is that once a loan is paid in full, a customer should be able to get clear, timely assistance from someone who understands the title/lien release process. Instead, I have been bounced around, given conflicting information, and left without confirmation that the required lien release has been sent. This has been an unacceptable customer service experience for a paid-off auto loan.

Very thorough and thoughtful

Worst customer service ever! It’s all done thru call centers who do not understand or speak English. They read scripts from computers and won’t transfer you to the US side even after you get a call from the US side. Truly the worst company I’ve ever dealt with!

This company is extremely predatory; they reported 19 instances of 90-day late payments when all payments were made on time, and the math of these payments was statistically impossible. They sent the contract with instructions on how to pay to a random address not associated with me. Customer service is probably the worst I have ever experienced. The staff is very unapologetic, rude, and incredibly slow. If possible, I would recommend that nobody use this service, as they will find a way to make your life very difficult. They are very deceptive with their policies, and they add delinquencies, then claim they did not. I am not some jaded customer, I have evidence of this example happening to me. This company should be investigated for deceptive/ fraudulent activity, and it is a shame they target people who have no/bad credit, knowing that there are no other options. There is no APR under 13%. making payments to your loan is very hard to do unless they assist you, and they will take about 30-45 minutes on average to assist you with very simple things.

This is my2nd attempt TO ASK YOU TO TAKE OFF MY LATE HUSBANDS NAME OFF THE LANE. I CANNOT GET MY REGISTRATION RENEWED UNTIL THEN. YOU TOLD ME YOU WOULD SEND AN EMAIL. I NEVER GOT IT. I'VE BEEN TO DMV TWICE NOW AND CANNOT GET MY REGISTRATION RENEWED. IF THIS CONTINUES I WILL LET MY LATE HUSBAND MAKE THE PAYMENT INSTEAD OF ME!