Sana BenefitsReviews of sanabenefits.com

I am an employer. Everyone was super friendly and the coverage seemed to be pretty decent as far as paying for what it said it would, with a few exceptions. The invoices are a nightmare - they are just Excel worksheets; very unprofessional looking and not very helpful. The team is not on the same page about employer requirements, especially for very small companies. My contact person got pretty argumentative when I pointed out discrepancies between what she had to say vs. what the prior person had said. The portal also left a lot to be desired. I was overbilled several times for the accessory benefits (Beam, VSP) because the feed between Sana and Beam did not work. Overall pretty disappointing for the price. We had a huge rate hike our second year.

Great perks! Great informative guidance and communication trying started.

As a smaller mid-size business, the cost and additional perks that are packaged with Sana were great for our employees, but we began to see an increase in complaints about claims not being accepted and the network especially when a specialist was needed for treatment. The "all in-network" pitch didn't seem to be truly inclusive. When our renewal rate was significantly higher for 2023 we could no longer justify the headaches employees were experiencing with their medical insurance. After notifying Sana of our non-renewal decision it became almost impossible to get assistance when needed on the admin side, which was not a surprise because most insurance companies do the same, but it was disappointing to see Sana fall into that bucket.

My first time using Sana, we had a little snag as the provider requires additional information. The Sana team has been extremely responsive and helpful in working to get things sorted out. Five stars for personalized care from an insurance company! Who even knew that exists?!

The benefits they provide are top notch at a very competitive price. Their support is great & our dedicated rep. Hayley responds timely. I have no complaints. We've been with Sana since 2022 and just renewed with them for 2023.

Sana Benefits is the best health plan I have ever had!

I loved being a client of SANA and couldn't speak highly enough about the coverage and benefits and value. However because we had 1 incident that created a higher than normal usage, SANA dropped us!

The team had answers for all questions, very friendly, and was able to shock me by sending me the information i needed quickly, it was exactly what i needed. I was able to get my supply order in and processed same day. Huge sigh of relief on my side. Thank you so much Sana