Sana BenefitsReviews of sanabenefits.com

Customer Service is lacking.

Sana has forced me off a drug that I have been established on since Dec 2017, onto a cheaper version that I am not tolerating well, and gives me no options to address the situation. Their response is nothing short of "tough, get over it, there is nothing you can do about it - we have the power over you, not vice versa." I have THREE meds available to me that I can take for my condition. Or, I can have a liver transplant. How's that for 'options?'

It needs to be more people friendly when trying to find a generic brand replacement.

When putting my zip code in for dental and eye doctors not only did my local doctors not come up but I would have to travel over 35 miles to LaCrosse or Eau Claire to find either of them.

A few of the providers listed that I contacted stated that they don't accept. Confused as to how it all works

En mi primera visita del doctor primario de la misma rec de sana me cobró 100.00 por la primer visita luego yo no pago por mis medicamentos nunca si acaso 18.00 pues con plan médico me salieron en 114.00 increíble pero ya lo cancelé el plan médico solo dure el mes de enero y no terminado

Good idea, poor implementation. Getting an issue resolved takes days. No clear leadership. They laid off a bunch of people and the workload was clearly too much for everyone else to take on. The management portal needs some work.

Very confusing to use or find out what within network so you know only open during regular business hours so hard to get ahold of them