Sana BenefitsReviews of sanabenefits.com

Sana was great to work with because we were kept well informed and updated as needed. Thank you for the services you provide.

Wife was diagnosed with colon cancer. Surgeon is on the network but apparently hospital was not according to Memorial Herman. To have the surgery we have to give them $24,000.00 up front before they would do anything. Called Sana who said they are in the network. It's been 2 days going on 3 days and still no answer from your company. This is terrible when time is of the essence and and once again we have to wait in limbo. You need to steep up your customer service that can get the answers and actions your customers need 24/7. Not just Monday-Friday from 8am-5pm. Hope you have a wonderful wknd while we have to wait on a answer for a surgery that is needed to try and help save a person's life.

This company offers infertility treatments like IVF, which is almost unheard of. They also did a good job adding my doctor to the network. Did it in less than 24 hours and didn't expect that. I thought it was going to be a hassle.

Can not sign in. Have requested to reset password. Have requested to register. I have gotten nothing.

You all make it easy and are speedy answering questions with explicit details!

When speaking on the phone with a Sana Representative, they provided me with a lot of the same information that the Help feature gives on their website and when I asked more detailed questions, I was not given direct responses and also received conflicting answers from the single person. They also referred me back to the Help articles on the website which was exactly what I was referring to when asking clarifying questions. I hope this improves as I gather more information about my current plan with Sana.

Very easy to deal with , very clear on understanding your benefits

The customer service has been phenomenal.