Bob S.
Have had SANA for our employee group…
Have had SANA for our employee group for 1 year. They unexpectantly cancelled us because of the claim amounts they had to pay. As a group we had claims of approx. 30k and we paid premiums of approx 50k. The company must of thought it wasn't profitable enough for them to not even offer a premium proposal increase for the next year. They only want healthy people to bolster their bottom line. Coverage was spotty but we put up with it being new to Ohio. As we all know insurance companies are hard to find that may be ethical and customer oriented and this one is no exception. Very Disappointed in their actions.
Response from Sana BenefitsMar 30, 2023
Hi Bob, Thank you for submitting this feedback to us. Sana takes pride in making sure that all of our members are heard so thank you for your honesty. We truly apologize for this experience and the frustration that this has caused you. I am going to ensure that my team receives this feedback so that we can make sure that we work on improving this experience going forward. Please do let us know if there are any remaining issues that I can help look into for you and work on resolving for you. Thank you!