Sana BenefitsReviews of sanabenefits.com

I don't under stand why it keeps getting more and more expensive. and now i'm paying for prescriptions. I thought this was to help small business owners.

July 2024 was my 2nd renewal of Sana Benefits. It is just myself and my husband. The rate increases through this time have been unbelievable.  7/1/22-6/30/23  $5000 ded. Premium $720.73 7/1/23-6/30/24  $5000 Ded. Premium $773.26 renewal increased my rate by $52. 53 (7.2%) 7/1/24-6/30/25 $5000 Ded.  Premium $1099.87   renewal increased my rate by $366.61 (47.4%) from last year which is $379.14 (52.6%) from the first year. I was not able to stay with the same deductible because of this. Instead, I had to increase my deductible to $7500 7/1/24-6/30/25 I had to increase my  Ded. to $7500 and my premium to $900.33, which increased my deductible by $2500 and my premium by $127.07 (16.4%) even with the additional $2500 deductible.  So overall not happy with that rate of increase.

We like the plan, but getting set up was more difficult because we were flooded with emails with “direct contacts”/senior managers/sales directors - but they never returned phone calls. Our broker (Matthew Sage, who does not work for Sana) was the only live person we could reach other than the general customer service number. Once we were signed up and paid (months later- we began this process in October of 23), we had a great zoom meeting with DeAngela, and she was amazing at helping us understand everything. The automated systems etc will be great- but there is nothing that replaces a live human calling you back when numerous messages/requests are made for a live person. Text/chat systems do not replace a live phone call. Many of the issues and hiccups we had getting started could have been mitigated if our sales contact had simply picked up the phone and called back to answer 2-5 minutes of our questions.

I did eventually get the answers I needed but it took much longer than I had hoped since I was in the middle of trying to get some appointments scheduled.

Difficult to find providers that will accept Sana. Will not even make an appointment if I " self pay".

I just got started on Sana, so I am only able to give three stars. Will know more of how good it is and how well I'm covered as the year progresses.

I'm a new customer to Sana, and Haven't had an opportunity to use the benefits, so my review is neutral at this point.

The first person I spoke with told me that sana reps would be calling places to help me find doctors. In Sacramento I can’t even get an appt to try and get them to take sana. I’m running out of medication and was so relieved that the reps at sana would help me. Only to be told days later that isn’t true at all, that I have to locate and request my own doctors. The website is useless, if you search psychiatry the first option is for an ear nose and throat doc. I’ve called a million places off the list found on sana and either it’s not the type of dr listed, they won’t even talk to me about an appt, or they need a referral to even consider me.