Our 120-year diamond tradition began in San Francisco, where Albert Samuels first opened his doors in 1891. Today, we are committed to preserving the principles of quality, value and customer service excellence established by our founder over 120 years ago.
Samuels Jewelers (samuelsjewelers.com) has 235 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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New Samuel's C.
Thank you, I enjoyed shopping online and am very pleased with my purchases!
Response from Samuels JewelersNov 21, 2017
Thank you so much for sharing your experience. We love to hear you had a great time shopping online! Thank you for your time! Samuels Jewelers
Egyptia
Purchased earrings. They were nice but not quite my style. Contacted Samuels abs received a quick response.
Response from Samuels JewelersNov 21, 2017
Thank you for providing us with feedback. I am glad to hear everything went smoothly for you and you received a quick response. Thank you for taking the time to provide us with feedback. Samuels Jewelers
Customer
Workers are at all times amazing!!!
Response from Samuels JewelersNov 21, 2017
Thank you so much for the feedback you provided. We certainly appreciate you taking the time out of your day to make our day! Samuels Jewelers
MARCO
Made 5 9urchases at once.All good except a watch.Received wrong item.They sent me no tracking info.Only emails received were for review
Response from Samuels JewelersNov 21, 2017
Thank you for sending us the review. It is our company policy to provide the highest level of service. While we make every attempt to satisfy every customer completely, there are times when we are simply unable to fulfill all requests. If at any time any of our customers are dissatisfied with our online services, we strongly encourage feedback by contacting our E-Commerce Department at [email protected] or 1-877-388-1836 Monday through Friday, 9:00am-5:00pm CST. Thank you, Samuels Jewelers
Grandma15
Love my jewelry....its so beautiful!!!!
Response from Samuels JewelersNov 21, 2017
That is great to hear! Thank you for taking the time to provide us with feedback that is very important to our company. Samuels Jewelers
ILa Lynn Risley L.
I absolutely love my jewelry. Chain doesn't slide freely but this is my favorite set of jewelry
Response from Samuels JewelersOct 23, 2017
Thank you for making us aware of this! We certainly appreciate the feedback and are very happy that you love your jewelry. Thank you for being a customer. Samuels Jewelers
Debra W.
Your selection of jewelry is wonderful site is easy to get to and the customer service personnel was very helpful.
Response from Samuels JewelersOct 23, 2017
We appreciate the feedback you provided and are thankful for it. All feedback is welcome and helps guide us to make sure we are doing a good job. Thank you for being a customer! Samuels Jewelers
Gene
In 2015 we purchased 2 9 diamond wedding bands with what we thought was a lifetime warrentee, We had the cleaned and checked on a regular basis, one of the rings started rattling and I took it into the store to have it checked, They confirmed that stone 3 was loose and told me that it would cost 55.00 to have it fixed. They also said that the plating on the rings needed to be redone. I asked about the warrentee and they said that only covers the stones not the ring metal. They started the full coverage about a month after we purchased our set. I asked how much to put them on full warrentee and they quoted another 209.00 per ring. You would think the workmanship on the rings should last more than 2 years especially on the plating. For a company that does not have a lot of traffic at that location you would think they would try to keep customers not loose them. I'm going to close my card account and trade them in at another jeweler that stands behind their products.
Response from Samuels JewelersOct 24, 2017
Hi Gene, Your comments and concerns are important to us and it will help us improve our service levels. As a company, we strive to provide the highest level of service. While we make every attempt to satisfy every guest completely, there are times when a customer has a request that we are simply unable to fulfill. Thank you for again for your comment and concerns and should you have any further concerns we strongly encourage feedback by contacting our customer service department at 1-877-726-8357 Monday through Friday, 9:00am to 5:00pm CST.
