Samuels JewelersReviews of samuelsjewelers.com

It was easy to order from you online! It was very positive that I could have my gift sent directly to my daughter at no extra charge! My daughter loved the earrings! Thanks, Frank

3 purchases over 3 years & all with some defect. 2 pairs of earrings that wouldn't stay on. Had to replace backs within a few months. A diamond necklace for Xmas this year only lasted 8 hours before the chain broke. My husband had purchased a $90 warranty this time so when I took it in to get replacement they said no that the only thing they could do is sodder it. No apology offered Wow that was a surprise. $90 down the drain. Save your money & get better service elsewhere & better quality too.

I never recieved a email saying it was shipped. I called and emailed customer service and never recieved a call or message back. After i recieved my product then i recieved a messagw saying it was shipped.

Nice jewelry store

I had placed an order, it never shipped, so I had to reorder and I was charged for both orders, and you guys have done nothing about it! Last time purchase anything from Samuels.

Not user friendly. No updates when order was sent.

I placed an order 12/11 for a Christmas gift and have not yet received a shipping confirmation. I have emailed Samuels Jewelers as per the order confirmation I received and have not gotten a response, nor am I able to get through on their phone line. I left them a message (because that’s what their phone system forces you to do) and am still awaiting their call back. I am incredibly frustrated with this experience, and it seems to be a common theme here...

never get through