Our 120-year diamond tradition began in San Francisco, where Albert Samuels first opened his doors in 1891. Today, we are committed to preserving the principles of quality, value and customer service excellence established by our founder over 120 years ago.
Samuels Jewelers (samuelsjewelers.com) has 235 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Tuckers M.
Excellent service. Great prices!
Response from Samuels JewelersSep 6, 2017
This is great to hear. We really appreciate your visit to the website as a customer and are so happy to hear the wonderful feedback. Thank you, Samuel's Jewelers
Jennifer
I bought a watch and a piece broke off the band the first time I put it on.
Response from Samuels JewelersAug 22, 2017
Good afternoon! It is our company policy to strive to provide the highest level of service possible. While we make every attempt to satisfy every customer completely, there are still times when something happens and the customer is not satisfied. At any time that you are not satisfied with our online services, we strongly encourage you to contact our E-Commerce Customer Service at 1-877-388-1836, so that we are able to help you. Thank you, Samuel's Jewelers
Darleen Abdon S.
Excellent product. Fast Shipping. Seamless transaction.
Response from Samuels JewelersAug 22, 2017
Thank you for taking the time to provide us with feedback. We appreciate it! Samuel's Jewelers
Customer
Great job thanks for the help. Your prices are outrageous. But customer service was good.
Response from Samuels JewelersAug 18, 2017
Thank you for taking the time to provide us with feedback. We certainly appreciate it! Samuel's Jewelers
Customer
I love all the stuff I have purchased from samuels I'm just sad that my ring I ordered that when I opened it, it was a missing a stone
Response from Samuels JewelersAug 22, 2017
I am so glad you loved the merchandise. We strive to provide the highest level of service. While we make every attempt to satisfy every customer completely, there are times when it is simply out of our hands. At any time our customers are dissatisfied with our online services, we strongly encourage feedback and/or questions by contacting our E-Commerce Service Department at 1-877-388-1836, Monday-Friday from 9:00am-5:00pm. Thank you so very much! Samuel's Jewelers
Customer
Loved the items but took a while to get sent out.
Response from Samuels JewelersAug 22, 2017
Thank you for your feedback. Samuel's Jewelers
Customer
I ordered on Thursday early morning. Invoice says arrives in 4-7 business days. They didn't ship the ring until Wednesday the next week. They said they would call when it arrived. It took two days to arrive. Arrived Friday afternoon. No one called me. I had to call them. Good thing nothing wrong with the ring but I wanted it earlier in case I needed to return it
Response from Samuels JewelersAug 7, 2017
It is our company policy to strive to provide the highest level of service. While we make every attempt to satisfy every customer completely, there are times when a customer is not happy with our best efforts to provide high quality service. If at any time any of our customers are dissatisfied with our online services, we strongly encourage feedback by contacting our E-Commerce Customer Service Department at 1-877-388-1836 Monday through Friday, 9:00am to 5:00pm CST. Thank you for your feedback. Samuel's Jewelers
gram
Excellent communication order and product
Response from Samuels JewelersAug 7, 2017
Thank you so much for your feedback. I am glad you had an excellent experience. Please let us know if there is ever anything we can do for you. Samuel's Jewelers
