Our 120-year diamond tradition began in San Francisco, where Albert Samuels first opened his doors in 1891. Today, we are committed to preserving the principles of quality, value and customer service excellence established by our founder over 120 years ago.
Samuels Jewelers (samuelsjewelers.com) has 235 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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CHRISTINA N.
Poor quality ..customer service bad ...my daughter purchased me earings a month ago ,one of them have fell out twice..I took them backbto store apparently its quite normal and was told to squeeze the fastening together when it gets lose surely if like they say its because gold is soft its going to snap ....I would never purchase from them again very bad quality gold ...
Gil C.
Bought a gold locket & chain from Liverpool One Store for our daughter for Christmas as she had just had a baby. We put a couple of photographs in the locket and noticed two indents on the face of the locket. We returned it and it was sent away to be repaired. They then phoned to say that they wanted £55 to fix this brand new locket. Unfortunately we couldn't return it as it was engraved, the damage was not caused by the engravers. The damage caused is because the gold is too thin and this locket was circa £400. Very disappointed and will never buy anything from Samuels again as they sell expensive cheap tatt
Mark T.
Terrible customer service from the man at the Pakenham store. Very rude, and offered little to no support for a warranty claim of a poorly made expensive product.
Mark L.
Bought a ring in the store in Pueblo Colorado. The main diamond on the ring chipped less than two years after the fact now all the stores are closed. I guess I am just screwed. Wish I could do something to make this right wedding rings are pretty important especially when you pay a few thousand dollars for them. Also i thought diamonds were suppose to be tough I wonder if it is real? I guess I will have to go to a real jeweler to find out. Dissappointed
Joyce M.
In August 2019 I Brought Sterling Silver Wedding Set Also Bought A 5 Year Warrent My Rings Or Tarnish Where They Sized Them Diamonds Don’t Shine There Is No Number To Reach The Bank I Am Paying To Have No Information On Them So They Set Up To Get Paid I Am Gonna Seek Legal Action
Mary G.
Their jewelry is fake! They implied it is real and priced it as though it was real, and told you...*beautiful diamond ring* when looked at it but never told you they are actually fake...man made kab diamonds!!!! reporting fraud to my bank and charging back every penny i spent! No wonder they went out of business
CJ
Jewelry is cheap. Ring started losing stones, a week after I got it.
Customer
I wasn't anticipating the best quality just based on what I paid, but I did expect to receive diamonds when that's what is listed as the primary (and only) stones. What I received was a band covered in some sort of sticky adhesive with totally yellow, cloudy "diamonds". I'd have paid no more than $5 for a ring of this quality, guess you get what you pay for when buying online. Very disappointing.
