Samuels JewelersReviews of samuelsjewelers.com

I was asked to review purchase of watch and gave the facts but Samuels obviously didn't like my review and rejected my post. Being honest is obviously what Samuels are not looking for

Pretty disrespectful and also discrimination From the Oxford Street store- won’t be back there again and wouldn’t recommend!

I sent a email with how unhappy I was. The product. In the picture was larger then the real thing.The accent diamond was a piece of tin with bumps on it. They wanted me to purchase a warranty even thou I would have to mail I if there was a problem. Because it was bought on line on sale it was no returnable. I have spent thousands of dollars with Samuels and bought warranty on all of them and now I have to mail my 10,000.00 diamond ring to have it checked by someone I don't know to somewhere I have no idea what it is, jeweler independent bonded no idea.

Our experience started in our local store, we didn't find quite what we wanted but we did find it on Samuel's website, however the website only had the ring my girlfriend wanted in one size. I asked the saleswoman in the store how much it would cost to resize if I bought the ring and she told us it would be $40. I bought the ring with plans to resize when it came in. When I went to pick it up and inquired about sizing it l the salesman told me it would be $40 per size! Going from 7 to a 9 1/2 would cost $120! The ring itself didnt cost me that much. I took it to another jeweler to get an estimate and was told they wouldn't size it since he thought it was platted, which nowhere in the description told me it was. Very disappointed.

I recieved my ring with one of the accent diamonds missing.

We bought both of our rings here, we were told both were under a guarantee for any resizing that needed to be done, or if any of the diamonds came loose, as well as cleaning. When we came in to get my ring sized, it was too big, they told us there was a charge to do so. This is unacceptable. We feel taken advantage of and lied to. When I get my ring back consider that our last exchange with you. I will not be doing business with someone who decives the people that give them business.

In 2015 we purchased 2 9 diamond wedding bands with what we thought was a lifetime warrentee, We had the cleaned and checked on a regular basis, one of the rings started rattling and I took it into the store to have it checked, They confirmed that stone 3 was loose and told me that it would cost 55.00 to have it fixed. They also said that the plating on the rings needed to be redone. I asked about the warrentee and they said that only covers the stones not the ring metal. They started the full coverage about a month after we purchased our set. I asked how much to put them on full warrentee and they quoted another 209.00 per ring. You would think the workmanship on the rings should last more than 2 years especially on the plating. For a company that does not have a lot of traffic at that location you would think they would try to keep customers not loose them. I'm going to close my card account and trade them in at another jeweler that stands behind their products.

Worse customer service ever! They can never help and issue courtesy credits! Also have been bounce around for a web order that I not too long gotten that diamond fell out and my daughter gold tone earrings was no good they turnt within week of wearing them! Also went to Samuels store in the mall had a order returned and they didn't want to return it!! Called customer service and they spoke with the mail, then mall decide to return order!! Order already returned and now they can't find my order that has been returned a week ago.. rep advise after weekend, by Monday he will contact me back to see where return is??? Also they had me on a 12 month plan that if account is not paid off within 12 months, they charge you full interest!! Mall didn't advise me with non of this info.. I had got hit with $208 of interest just a few days ago and was shock to see it on my bill, had to call customer service and the two young ladys I spoken with was no help!! they made me panic more due to they didn't know what the heck they were talking about, it took a skill manager to take the call and advise me what was going on with my account, then I felt a little relieved, but not with the interest hit. Not good! Not good!!