Samuels JewelersReviews of samuelsjewelers.com

3.3235 reviews
Jewelry & Watches

Samuels Jewelers

About Samuels Jewelers

Our 120-year diamond tradition began in San Francisco, where Albert Samuels first opened his doors in 1891. Today, we are committed to preserving the principles of quality, value and customer service excellence established by our founder over 120 years ago.

Samuels Jewelers (samuelsjewelers.com) has 235 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: samuelsjewelers.com
Website: samuelsjewelers.com
Category: Jewelry & Watches
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 22% of reviews.
Latest: Most recent review: October 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Samuels Jewelers reviews

235 approved reviews, newest moderated first

Customer
Oct 9, 2017
love my product
love my product
Response from Samuels JewelersOct 23, 2017
Thank you so much for taking the time to provide us with feedback. It certainly helps us. Thank you for being a customer! Samuels Jewelers
JAIMIE H. SEATTLE W.
Oct 5, 2017
ABSOLUTELY LOVE SAMUELS!!!
ABSOLUTELY LOVE SAMUELS!!!
Response from Samuels JewelersOct 23, 2017
Thank you so much for taking the time to provide us with feedback. It certainly helps us. Thank you for being a customer! Samuels Jewelers
John
Oct 2, 2017
Received items fairly fast
Received items fairly fast. Some of the rings did come smaller than what the picture showed but overall, everything is good.
Response from Samuels JewelersOct 23, 2017
Thank you so much for the honest feedback. We appreciate you taking the time to provide us with necessary feedback. Thank you for being a customer. Samuels Jewelers
Customer
Sep 25, 2017
Very happy with my purchase
Very happy with my purchase
Response from Samuels JewelersOct 23, 2017
Thank you so much for the feedback! We appreciate you taking the time to provide us with your comments. Thank you for being a customer! Samuels Jewelers
Customer
Sep 25, 2017
Lovely help from employees.
Lovely help from employees.
Response from Samuels JewelersOct 23, 2017
Thank you so much for your comments. We appreciate you taking the time to respond to us. Thank you for being a customer! Samuels Jewelers
Customer M.
Sep 7, 2017
No Hassles, straight-forward answers, good customer care
Nothing but a good experience with Customer Service when I call, was able to call to get more information about an item before I actually purchased. I had to return an item and it was really made easy. I like the ease and simplicity of having no hassle with any of these things.
Response from Samuels JewelersOct 23, 2017
Thank you so much for your response! I know it takes time to stop and recognize good service and wanted you to know how much we appreciate it. Thank you for being a customer. Samuels Jewelers
Dan P.
Sep 6, 2017
Andre was very helpful..
Andre was very helpful... Super knowledgeable. He was very patient with us & respectful. Helped me to make a good decision. My purchase was made in the Longview, Tx store.
Hannah R.
Sep 5, 2017
HORRIBLE customer service
DON'T BUY YOUR JEWELRY FROM HERE and don't expect them to ever contact you back from customer service. They don't answer phones and won't return voicemails or emails. Good luck! *EDIT: WHY am I not surprised that I get a response after posting a bad review but not after multiple voicemails and emails being sent to the company?
Response from Samuels JewelersSep 6, 2017
It is our company policy to provide the highest level of service possible. While we make every attempt to satisfy every customer completely, there are times when we are simply unable to fulfill all requests in a timely manner. I have attempted to contact you both yesterday and today. Feedback is important to us. Please contact our E-Commerce Customer Service at 1-877-388-1836, Monday through Friday between 9am-5pm cst. Thank you, Samuel's Jewelers

Samuels JewelersReviews of samuelsjewelers.com

About Samuels Jewelers

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Samuels JewelersReviews of samuelsjewelers.com

Samuels Jewelers reviews

love my product

ABSOLUTELY LOVE SAMUELS!!!

Received items fairly fast

Very happy with my purchase

Lovely help from employees.

No Hassles, straight-forward answers, good customer care

Andre was very helpful..

HORRIBLE customer service

About Samuels Jewelers

About these reviews

More in Jewelry & Watches

takuyawatches.com

Investment Watches

Plum Diamonds

European Watch Company

Samuels Jewelers reviews

love my product

ABSOLUTELY LOVE SAMUELS!!!

Received items fairly fast

Very happy with my purchase

Lovely help from employees.

No Hassles, straight-forward answers, good customer care

Andre was very helpful..

HORRIBLE customer service