Sally BeautyReviews of sallybeauty.com

We were so please with the attentive staff at Sally Beauty Supply in Venice, FL yesterday. All of the staff were helpful, happy & went out of their way to make our experience so awesome! We will be back!

They love to make it as hard as possible to unsubscribe from emails. I cant stand companies that do this sort of thing. It's very predatory.

Loreal metal detox shampoo and mask is the worse I ever used, my hair lost its color to the tips in just a few washes and it's look extremely burned because of this. Plus my hair feels extremely oily as soon as it dries. They said they is suitable for all types of hair but looks like is good maybe only for bleached one,a lot of money just for bin the products.

I purchased some wella bleach powder, wella 20 vol developer, some olaplex no7 and no0 and a tint kit (bowl, tint brush, and beaker). I purchased these items early hours of Friday morning, and they arrived the very next day! Order is correct, and I am very pleased to have found a good place to buy genuine products that I can trust, coming so quickly too! Products are quite pricey, but not only are there discounts to apply, but the service is excellent and you can trust that they're genuine. Only downside is I would love to see Sally Beauty start stocking Arctic Fox hair dyes.

Despite my last negative experience at the Tsawwassen BC location, I went back recently, because I had heard that there was new management. I’ve been there several times since but was absolutely horrified last time I was there. I couldn’t believe what was happening until I spoke with the sales person. So, I was looking at hair dryers, and round brushes. There was an open door to possibly a break room. I actually heard someone snoring. Like, full on snoring. Loudly! I wasn’t sure I had actually heard snoring so, I made a joke to the sales girl about it, and she actually said “I’m so sorry. That’s our manager. She does that a lot” Excuse me???? Your manager sleeps at work, while you’re out here handling everything else?? WOW!! I was stunned. That’s absolutely disgusting that a manager would behave that way, and actually be promoted to store manager. I’d laugh if I wasn’t so disgusted. I’m horrified that she hasn’t been caught by her superiors. I feel incredibly sad that your employees have to work for such a horrible manager. I’m sad that you, as a corporation, don’t care enough about your employees to vet your managers better. Do better Sally beauty!! Seriously.

I ordered some shampoo and conditioner from sally's beauty on line, and I got it from UPS today. I opened it and was so mad that when I grabbed the bottle it was sticky, then I noticed that the corners were wet. So again, I called customer service and tell them I got the products with nothing in them and the box it wet and leaked out. No tape on the lids and product was packaged but still can roll around in the box. This is many times now they have messed up. Plus the fact I'm still waiting for them to find my package that they sent to the wrong address. About ready to lose a customer.

My personal experience with Sally Beauty products is 5 stars. But with the customer service at the store located at 4148 34th St, Lubbock texas it was horrible, I ordered online with a delivery of 2 hours, my product never arrived, I called the store and they did not know about the order, on top of that it tells me what I would call back and he never called me, he called again and I had to pick up the order, incomplete order and they do not inform the customer even after having paid in full that the product is not available. Without giving the slightest explanation if there will be availability later or in another store. Thanks to the customer service specialist at the telephone center who explained everything regarding the return of the money. I regret this situation in this store, it is not the first time that I go to it and I never leave grateful for the attention. I repeat THE PRODUCTS EXCELLENT QUALITY, PEROSNL OF ATTENTION TO THE CUSTOMER OF THE STORE AWFUL.

Duncan, Ok. had the most friendly Sally store. Not anymore.The only person there I have seen is most rude person I have seen in a retail facility. She doesn't seem to know her products. She acts like she would rather you did not come in. Offers no assistance at all. I am very disappointed. Will be driving 30 miles to purchase my Sally products the only person