Sally BeautyReviews of sallybeauty.com

I came into Sally’s looking for an at home bleaching set for my roots. My salon wanted to charge me $500 to do this even though I only had 2 inches of outgrowth (not to mention I still have platinum blonde) but everything I bought from here was only $79!! I also went back to buy a toner since I forgot the first time, and the 2 ladies that helped me each time were amazing and my hair came out BETTER THAN EVER!! I am very happy and glad I went there; will definitely be going back for all hair care needs :) thanks ladies!!

Pick up Order After reviewing what store had the products I wanted, I placed a pick up order. It was later canceled by Sally Beauty with no explanation or other options. Don't offer pick up orders if you are unable to follow through. that's poor service to me.

Won't accept my 3 credit cards i've tried online on their canadian site and the staff on the phone cant tell me why my orders get denied. Waste of time.

One star is far too generous to reflect the extremely poor customer service experienced . My wife bought from one of Sally's store in Stockton-on-Tees a Wella hair colour tube which was defective, with its content solid/ She took the defective item back and asked for a replacement, not a refund. The store refused. In view of this totally unreasonable stand, I contacted Sally's customer service. I spend considerable time explaining the problem. Although the defect was so obvious, they refused act fairly or reasonably. The content of the tube wouldn't come out. Also, they refused to register a complaint. In view of the refusal to replace the defective item which was unfit for the purpose. Asked to return the defective item and asked for a refund. They refused both. During the discussion I made reference to some relevant legal principles and requirements, which not only the person was ignorant of the legal requirements. I also requested relevant information and made a SAR request because of the disputed facts in order to pursue our legitimate complaint, but again they acted unreasonable and refused. I also asked to escalate my complaint to a senior manager, again refused. I also requested copy of their return and privacy policy. Again refused. Based on our personal experiences, I would warn other customers. I would not recommend this company. I would encourage customers to use alternative sellers so to avoid disappointment.

Placed order and it came next day Great service and so far clippers are good, thank you

I have used the Guildford branch of Sally's every couple of months for the last 4 years. The staff could not be more helpful and make every effort to find the right product for you. There was a very elderly customer in front of me today and the staff member could not have been more patient and engaging. Thanks Sally's in Guildford, a number of retailers in our town could learn a few lessons! I went to get a screen cover for my phone, on the same trip today, and the whole transaction was completed without the staff member uttering a word!!

Bought a hairdryer Beauty Works from them and it is not working properly so wanted to return and requested refund/exchange but they said they wouldn't refund as it is electrical! So am left with a rubbish hairdryer. Very upset.

Took my daughter to Sally beauty in Exeter, Marsh Barton today 2 January 2025. It was my birthday and thought that I would treat my eldest daughter to some products or equipment within the store on arrival. Member of staff was smoking outside the main entrance. Once in the store we were greeted by the other member of staff with a good morning which then proceeded in both female members of staff following myself and two children aged 14 and 10 years around the store which I tested by walking back and forwards along an aisle and every time I moved they moved. I then questioned this with the smoking member of staff that I had seen on the way in she informed me this is her job. I have worked in retail as security but do not appreciate being followed around the store when we were the only ones in the shop and there were no other customers to be seen. I was made to fill as was my 14-year-old daughter that we had already committed an offence and done something wrong by simply entering the store and browsing for items. We promptly left after my discussion with the foreman member of staff and fill this needed to be reviewed so that other members of the public and or that of professionals who may be using the store or aware that they will be monitored for simply being in the store