SafewayReviews of safeway.com

Customer service is abysmal. Cashiers are texting on their phones while checking customers out (literally stopping in the middle of scanning to check and return a text). They are rude and don't speak to you, don't care if something is the wrong price, slam your produce around, etc. Safeway has a huge issue with pricing. The sale prices on the signs in the store do not show up on the register and they never have enough cashiers (even pre-pandemic) so you either have to overpay or put items you need back. They don't offer to check the price (or sometimes refuse if you ask), and I often don't want to hold up everyone else because the store is not properly staffed. The worst locations are the ones on Nutley and Braddock Road in Fairfax.

Safeway pharmacy on Rucker is a joke. When I have refills they say I don't. I call my Dr.they say there are refills for 3 months. If safeway pharmacy didn't have such a turn over of employee's I'm sure it would be back to normal. But they have a stupid new pc system and new assistants that nothing is normal and I as many other elderly are without medication due to their incompetent lack of work ethic. If I could go to another pharmacy I would. In my situation and health I need to be close to everything so I must endure idiocy of safeway pharmacy employees. In which they used to be a great pharmacy until a year or two ago is when it started slipping into incompetence.

This is an ongoing problem. I find many items out of stock, particularly after the weekends or around holidays. e.g., no cream cheese, just buffalo style, whatever that is. Bread shelves are wiped out and it goes on and on. You can never count on them having things in stock.

I bought a cake for my daughter's birthday. It was exactly what I asked for. The cake was delicious as agreed by all attendees.

I think Safeway need to rethink their customer service and supply chain issues.

Safeway has fallen considerably in recent years in customer service. I've found with each visit unhelpful customer service, snarky comments and behavior. The worst is their constantly changing app. It's never right, each time at least half of what it's supposed to be on sale from the weekly flyer and the digital app never shows up, then the sales reps give you a hard time correcting the sale price. Safeway used to be the tops for customer service and now they are the bottom. I suggest going to a different store, Safeway doesn't deserve your business. This is not a review of one visit this is a review of me being a long-time customer.

My husband and I buy out meds at Pharmacy in Safeway on Ctr Drive in Medford OR. Service is rude and unconcerned. Most of the staff is terse and unhelpful. They are very understaffed, it appears. My docs office sent a prescription to them over a week ago and they "never got it". I'm in the process of transferring prescriptions to another pharmacy.

Safeway Carmel valley WAS a super friendly place. Now. Homeless or house challenged beware because the cashier misty decides your worth on this earth while her minions stalk you while you shop. She runs around outside aggressively harassing people she believes are homeless. News flash. Many of your employees are homeless. Who is misty anyway. No formal education. Mouth that will not stop and a cashier. Enough said. Safeway. The last Safeway has become like all the others. Misty and her minions are a disgrace. Believe I will file a personal civil suit because it is time to stop all these lies about home challenged people. While it is none of her business. I spent my savings to put my 92 year old aunt into an upscale retirement facility. Sure misty would be too selfish to do such a thing.