Safe Home DirectYou’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.
Safe Home Direct (safehomedirect.com) has 667 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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PAULINE P.
I am experiencing problems, still waiting for a call to have a technician come out, as each time I set my alarm, there seems to be a problem with a monitor. It's frustrating.
Response from Safe Home DirectFeb 28, 2022
Thank you so much for your review. Every customer’s opinion matters to us as we are continually striving to improve our service. We will have our customer experience group reach out.
Elaina B.
I just moved to Charlotte from Michigan I called the Charlotte office to schedule an appointment and I was blown away by the level of customer service I received. The equipment was top notch the staff was extremely knowledgeable and the price was much better than what I was paying with ADT.
Response from Safe Home DirectFeb 24, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We're here for you anytime.
customer
My salesman is Bailey Cloy. All the equipment has not been installed,my phone call not answer,e-mail not answered This is not acceptable not a good business practice. The equipment arrived here almost 2weeks ago. Earnestine Jones 318-518-7528
Response from Safe Home DirectFeb 24, 2022
Thank you for taking the time to share such a review about your recent experience with your partners. We are disheartened to hear that many elements of your experience were disappointing. We will have our customer experience group reach out.
customer
People very friendly and knowledgeable. Need to update their method of notifying previous security companies that you are changing from them to Safe Home. They scribbled on a blank sheet of paper for me sign and send to former company that I was changing companies to. It was very unprofessional. The first morning after I had Safe Home installed, I accidentally set off the alarm. Didn't get quick response and nothing from the police. ??
Response from Safe Home DirectFeb 23, 2022
Thank you so much for your review. Every customer’s opinion matters to us as we continually strive to improve our service. We would be even more grateful if you could contact us to let us know what we could do to improve your experience.
customer
great customer service, great technician, everything works great.
Response from Safe Home DirectFeb 23, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We're here for you anytime.
King
I was cursed at by the sales person after he lied to me to get me to sign up. I have been going back and forth with customer service and have yet to get any resolution. Horrible horrible experience
Response from Safe Home DirectFeb 23, 2022
Thank you for taking the time to share such a review about your recent experience with your partners. We are disheartened to hear that many elements of your experience were disappointing. We will have our customer experience group reach out.
customer Norma W.
I think the young men that came and hooked me up explained the service as well as could be expected. They both was extremely nice and friendly. Thank you for sending the best to my home. I am eighty years old and they were so patient with me!
Response from Safe Home DirectFeb 20, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We're here for you anytime.
customer
The gentleman who installed our system was friendly and very professional. Walked me through everything making it easy to do
Response from Safe Home DirectFeb 19, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We're here for you anytime.
