Safe Home DirectReviews of safehomedirect.com

Very good every thing was excellent explained all that I needed to do .

Kace and Ronnell were at our house for MAYBE 25 minutes. Kace seemed to be in a hurry to move onto the next home; it seemed that he was all about the commission! He needs to take a breath and be PRESENT with potential clients. Blake, the installer, gets five stars! He was professional, answered all of our questions, and went above and beyond! We have no regrets that we changed our security service; the system works as it should.

The representative for this company was willing to work with us to get us a better security company. We had nothing but problems with our former provider and were very leery of getting into another contract. This representative provided us with some pointers on how to end the last contract without penalty and made it a smooth transition. We love our equipment and the installer was very patient and informative. He was actually the reason we decided to stay with this company and hope for the best.

The sales person lie about taking over Alder alarm system customers, he lie about my contract everything he told me was a lie, the system I like but the whole thing he said was a lie they are not taking over Alder customers and the price was not what he said. Safe Home did try to work with me but I didn't want to be on another contract and pay more In the future say what you will do and do what you said. Now I'm here with having to pay two Alarm companies.

The Rep. Ed C. Was very knowledgeable,personable, professional, a very likable young man, awesome demeanor ! He is a very great asset to SHS! I appreciate his honesty and knowledge of his job thank you Ed for being so down to earth. Also Alex C. And Alex B. Were very nice, knowledgeable, likable young men. They too are a great asset to SHS! Thank you Alex and Alex . Alarm system was great, but I had to cancel because my husband doesn’t have a smartphone and the first day i set the alarm I forgot to give him the code. So everything from install to cancellation was easy peasy.😊👍🏼This review is from V.G, not John????

Changeover was quick and easy.

I was told that the 1 st month would be paid for for me switching over from the other company and the money was taken from my acct. the next day.I told the rep I was on a fixed income and I had already paid for the other. Company. That visit cost me 125.00. 39.99 for the other company, 36.00 to stop payment for that company and 49.99 for your company. I didn’t get any signs for the yard, no stickers no necklace or key chain. I told the rep I needed him to come by if he’s in the area.I also need help resetting my password. My daughter in Al and is trying to log on to see my coming and going but it’s telling her my password is incorrect.I love your system especially the cameras, but I’m very dissatisfied with the service I’ve gotten to correct the other things I mentioned. I texted the rep on two occasion the first time I missed his message. The 2nd time I waited all afternoon and he never showed up to correct the issues I have.

Joe and Quincy were great! Excellent customer care.