Safe Home DirectYou’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.
Safe Home Direct (safehomedirect.com) has 667 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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customer
They did a great e. Bit my front door bell and back doesn’t work
Response from Safe Home DirectOct 23, 2025
Thank you for letting us know. We’re glad most of the work went well, but we’re sorry to hear about the doorbell issue. Our team will reach out right away to get this resolved for you. We appreciate your patience and the chance to make it right.
Charles S.
The people were very friendly and genuinely seemed concerned for our welfare. The installation went well and we were taught how to use the system. Our neighbor had their carbon monoxide warning go off the day before, and the fire department and gas company were dispatched. It seemed to be of good value and ensured our safety.
Response from Safe Home DirectOct 23, 2025
Thank you for sharing such thoughtful feedback. We’re so glad to hear our team was friendly, caring, and took the time to make sure you felt safe and confident using your new system. Protecting families and giving peace of mind is exactly what we aim for — we truly appreciate your trust in Safe Home.
Crescent Pipe T.
Miguel was very helpful and answered all of our questions. When we decided to change something with our system, he was able to come out and quickly make the change for us. Thank you Miguel!
Response from Safe Home DirectOct 23, 2025
Thank you for the wonderful feedback! We’re thrilled to hear Miguel was helpful, responsive, and made your system update quick and easy. We’ll be sure to share your kind words with him — he’ll really appreciate it!
Antonio B.
Great company!!! Both reps and techs are awesome!
Response from Safe Home DirectOct 23, 2025
Thank you for the awesome feedback! We’re thrilled to hear you had a great experience with both our reps and techs. We truly appreciate your support and are proud to have you as part of the Safe Home
Pburch
Very professional but friendly. Explained every thing that was done
Response from Safe Home DirectOct 23, 2025
Thank you for your feedback! We’re glad to hear our team was both professional and friendly, and that everything was explained clearly. We appreciate your trust and the chance to serve you.
Bianka P.
Davon was very professional, polite and knowledgeable, as well as respectful of my home. He answered all questions and was very patient.
Response from Safe Home DirectOct 23, 2025
Thank you for sharing your experience! We’re so glad Davon provided professional, courteous, and knowledgeable service. We’ll be sure to pass along your kind words — he’ll be happy to know he made such a positive impression.
Mrs. Malone P.
We need 2 remotes for a husband and wife. Promised the second remote but have mot received it. The old alarms weren't removed from the front and back door. Cancelation notification to previous company was not initiated promptly which caused 2 security system payments for September.
Response from Safe Home DirectOct 23, 2025
We’re very sorry for the inconvenience and delays you’ve experienced. That’s not the level of service we want our customers to have. We’ll have a representative reach out right away to ensure your second remote is delivered, the old alarms are removed, and the cancellation with your previous provider is fully resolved. Thank you for bringing this to our attention — we’ll make it right.
Ivor R.
Representatives Elliot and trainee visited my home explained everything in detail. Upon completion Jose came to home and installed system that same night. That's unheard of. I received the camera in front of house which actually turns and follows human beings that walk in front of my house and records so I can even share with family and friends when needed. Wife and I are alerted anytime anyone walks in front of our home. Very pleased
Response from Safe Home DirectOct 23, 2025
Thank you for the amazing feedback! We’re thrilled to hear that Elliot, his trainee, and Jose provided such prompt and detailed service. It’s great to know you’re enjoying your new camera system and the peace of mind it brings. We truly appreciate your trust and kind words!
