runwayml.comReviews of runwayml.com

The absolute worst AI company I’ve used. Customer support is non existent and 3 weeks later, the problem still exists. Customer support continues to try and close my support ticket without a resolution. If I could rate ZERO.. I would.

Quiero presentar una reclamación formal porque este problema no ha ocurrido una sola vez. Desde la semana pasada he tenido repetidamente la misma experiencia con esta aplicación. Se le explica de forma concreta y detallada lo que tiene que hacer. Las instrucciones son claras. Sin embargo, realiza algo diferente o comete un error y después vuelve a pedir dinero para corregir ese mismo error. Se corrige, se vuelve a explicar exactamente lo que debe hacer y, aun así, vuelve a ocurrir lo mismo. Nuevamente aparece otro error o un resultado distinto de lo solicitado y nuevamente se requiere pagar para repararlo. Esto ha ocurrido varias veces y hace que el dinero del cliente se consuma muy rápidamente, incluso cuando el problema no se debe a nuevas instrucciones ni a cambios solicitados por el cliente. En mi caso, incluso preparé las instrucciones cuidadosamente con ayuda de ChatGPT para que no hubiera confusión. A pesar de eso, el patrón se ha repetido: instrucciones claras, resultado incorrecto y después un nuevo cobro para intentar corregirlo. Considero que esta forma de funcionamiento es muy perjudicial para el consumidor y da la impresión de que el cliente termina pagando repetidamente por errores que no ha causado. Solicito que revisen todo el historial de mi cuenta desde la semana pasada: mis instrucciones, los resultados generados, las correcciones solicitadas y los cobros realizados. Ahí se puede comprobar cuántas veces tuve que volver a pagar por problemas que aparecieron después de haber dado instrucciones concretas. También solicito que revisen si corresponde realizar algún reembolso o compensación por los créditos o el dinero que se gastó debido a estos errores repetidos. Espero una respuesta clara y una solución, porque no considero aceptable que un cliente tenga que seguir pagando una y otra vez para corregir errores de la propia aplicación.

Shitty service. It generates poor-quality videos, so you have to retry many times to get a usable result. It also very often refuses to accept an attached image as a reference, even when the image and the request are completely legal.

PECCATO NON POTER DARE -20 come s fa m mandano un codice per la registrazioe che scade do 5 secondi??? siete degli inetti!!!!

I signed up specifically to animate an image. Instead of being able to simply create the video, I was repeatedly told to “tighten up” or adjust the image before I could get the result I wanted. Every attempt cost credits. The problem is that those adjustments repeatedly made the image worse, not better. I would spend more credits trying to correct the previous result, only to have another problem introduced. Then I had to spend more credits trying to fix that problem. At some point, I realized I had spent my money chasing problems created by the service itself. The end result? My credits are gone. My money is gone. And I have nothing usable to show for it. I'm pissed because the system repeatedly required additional generations and consumed paid credits while failing to produce something usable. I would have been much more understanding if the service had produced something usable after those attempts. Instead, I ended up exactly where I started, except with less money and no usable video. Runway SUCKS!

took subscription, specifically requested creation of images using Gen-4 Turbo. System used the much heavier seedance and used all credits for the month for 4 low quality images. Dont fall for this trap. Getting a freelancer ding it is cheaper than using runway

This platform has been an expensive and deeply frustrating experience. I paid for membership and used the Agent to create an eight-minute music video. I had already prepared the images, storyline and detailed instructions, yet the Agent repeatedly failed to follow them. It introduced appearances and images I had not supplied, changed our body sizes, produced incorrect scenes and separated clips belonging to the same music video into different productions instead of keeping everything together. I was then repeatedly asked to spend more credits correcting content that was wrong through no fault of mine. I contacted support and explained that I was not seeking a refund—I wanted the mistakes corrected without being charged again. However, support does not operate properly over weekends, and the response was essentially that completed generations are non-refundable and I should purchase more credits. A video that should have taken a few hours to assemble has taken days, cost a substantial amount of money and remains unfinished, delaying my planned release. Although some of the content produced was good, the repeated failures and charges have completely undermined the experience. Unless Runway corrects these issues and stops charging customers to fix platform-generated mistakes, I could not recommend it.

I would have given this a zero if I could!! Appalling user experience - sucks you in with a “close” first attempt, then proceeds to ignore clear, basic instructions and simple revisions. It churns out absolute garbage that (seemingly intentionally) force the user to keep throwing money at it in order to crate something vaguely usable. Avoid it!! I wish I had….