runwayml.comReviews of runwayml.com

They are still charging me even though I changed my subscription months ago. I have to dispute and may eventually cancel my card. This company is a fraud. Do not purchase.

Awful. Makes terrible videos on purpose, to then have to pay to edit them. Truly disgusting and a complete scam.

Endless time and credits/money to get videos to render correctly. Skip the hassle and frustration.

Scammy business practises. Non transparent. Should be completely avoided. They will promise you unlimited generation. Then take the plan away. Then they will give you option to queue 2 requests which would be processed in parallel. But then they will limit it to just one request without any prior information. They just suck big time.

The marketing of what the Runway Agent can do and what it actually does is a start disconnect. Runway and it's credit system is a rip off. Their AI does not follow instructions at all. I ran into the issue where I specifically told it to grab a frame at a specific second and it told me it go it. Then I asked what was the second and millisecond the frame that it grabbed. It confidently listed the wrong time that I did not ask from it to grab.

They literally stole $200 from me. I bought extra credits. Payment went through. Did not get the credits. Credits came hours later, after I had already moved to another service. Absolutely no customer service. No refund. In my entire life, i have never seen such an insane issue on any site.

⭐ Very disappointing experience – over £100 wasted I had a very disappointing experience with Runway. I signed up specifically to create animated content using consistent characters and ended up spending over £100 between the subscription and additional credits. The biggest problem was that the generated videos were simply not usable for my project. I was trying to maintain consistent characters across scenes, but despite providing reference images and repeatedly adjusting prompts and settings, the results were extremely inconsistent. Unfortunately, every attempt uses credits, so I ended up using a significant amount simply trying to get the platform to produce something usable. I purchased additional credits because I genuinely thought that with further testing and adjustments I would eventually get the results I needed. When it became clear that the platform wasn't suitable, I contacted Runway and explained the situation. My refund request was refused because I had used all of the credits. I understand that companies have refund policies, but this was particularly frustrating because the credits were used trying to get the service to work properly for my project. I asked whether they could at least consider a discretionary or partial refund given how much I had spent in such a short period, but this was also refused. For me, over £100 was essentially spent discovering that the product couldn't produce the results I needed. My advice to anyone considering Runway would be to be extremely careful about purchasing additional credits until you have thoroughly tested whether it can actually handle your particular use case. AI video generation involves a lot of trial and error, and unsuccessful generations can consume your credits very quickly. Unfortunately, based on both the quality of the results I received and how my refund request was handled, I wouldn't use Runway again and wouldn't recommend for anyone else.

Used all credits to generate a video with voice over. there is a massive mismatch between video and voice and after numerous attempts and using almost all credits it was still not correct, Really not happy with the service . Also not able to refund for a service that dit not deliver.