runwayml.comReviews of runwayml.com

My experience with Runway has been extremely disappointing. I was developing a video project with the assistance of Runway's AI, which helped me create all the static content before moving on to animation. When I ran out of credits, the AI recommended upgrading to the Pro plan, assuring me that the additional credits would be sufficient to complete my video. Trusting this recommendation, I paid USD 17.50 for a monthly subscription. Immediately after the upgrade, the AI automatically launched multiple animations simultaneously, consuming all 2,932 credits without asking for my approval or giving me any control over how they were used. Even more concerning, when I questioned what had happened, the AI itself acknowledged that it should have requested my approval before proceeding. Despite this admission, the credits were not restored. The situation became even more frustrating when the platform suggested alternative ways to finish the video. The final result was extremely amateurish and far below the quality and expectations established during the initial process. I contacted customer support, provided screenshots documenting the AI's acknowledgment of the issue and requested a full refund. However, my request was rejected based solely on the fact that the credits had already been used. My subsequent attempts to obtain a proper investigation have not resulted in a satisfactory response. **My complaint is not simply about the quality of the generated video. It is about the automatic consumption of all my newly purchased credits without prior approval, followed by the refusal to refund the payment.** I believe users should have meaningful control over credit consumption, especially when an AI system recommends a paid upgrade and then automatically initiates multiple costly operations. Based on this experience, I cannot recommend Runway to users who need predictable credit usage, transparent billing and reliable customer support.

If I could give them a 0 i would!! honestly, not only a platform that burns credits and doesn't get the prompts; but they also have a sign in with Google bug that does not allow me to log in! I have been trying to resolve the issue for 2 days, with nobody from Customer Support helping out. Only a bot that is useless. The worst platform ever! They should be banned from taking people's money and offering a terrible service.

If I could give RunwayML zero stars, I would. I’ve made a few videos using the platform, and the experience has been incredibly frustrating. It repeatedly makes very simple mistakes, even when the instructions are clear. You then ask it to correct the mistake, it charges another 750 credits, and very often it makes exactly the same mistake again. You try again — another 750 credits gone. Before long, you have burned through your credits trying to get Runway to fix errors that should never have happened in the first place. What makes this worse is that it genuinely feels as though the system is designed to keep you regenerating and spending credits. I obviously cannot prove that this is intentional, but after seeing the same simple mistakes repeated despite explicitly asking for them to be corrected, that is certainly how it felt to me. I also had an issue where the video appeared to have no sound in the Runway player. I was effectively being pushed towards spending more credits trying to fix it, yet when I downloaded the exact same video from the chat, the sound was there and worked perfectly. Every regeneration costs you heavily, even when you are simply trying to correct something the AI got wrong. The credit system makes an already frustrating experience feel extremely unfair. You can spend a significant amount of money very quickly while repeatedly trying to fix basic errors. My advice: be extremely careful before buying credits. Understand that every failed generation and every attempt to correct it can cost you hundreds more credits. Based on my experience, I will not be using RunwayML again.

Awful. Rip off. Zero customer support. Inability to cancel. Endless loop of AI trash. After spending 3 hours trying to render a video— the output was a black screen. I tried to contact customer support for a refund. They were AI and RUDE. I plan to upload the horrific exchange via social media to warn others of my experience. It’s not even about the money, it is the predatory practice of the app and lack of accountability. Completely sold a lemon. Do not use!

Extremely disappointing experience. Videos don’t follow the prompt, and characters, faces, and outfits change between segments. A single 16-second video had to be regenerated multiple times, cost me over $40, and still wasn’t usable. On top of the money wasted, the amount of time spent regenerating and trying to fix the AI’s own mistakes is ridiculous. Why should users keep paying with both credits and their time for results the system got wrong in the first place? For a professional AI video platform, this is unacceptable.

SCAM STAY AWAY Wow what a blatant scam. Total scam and fake service. Ran an experiment and had everyone on the team make an account and ask it for basic promts for videos. Rhey were asked to pay 50 bucks on top of their subscription, and then no ones videos rendered. 18 people individually. "Unknown error occured" then we are shown an upcharge page. Arrests need to be made. we may take this to court

1/5 — Repeated failures on explicit instructions, thousands of credits wasted, no accountability I gave Runway's Agent a detailed, explicit production brief with clearly marked "non-negotiable rules" (exact cast, no visible cords/outlets, specific continuity, defined color coding). I re-uploaded that same brief in full at least 10 times across two sessions trying to get compliant output. It never fully worked. When I asked the Agent to audit its own delivered file against the brief, it confirmed nine separate rule violations — visible wall outlets, a wrong actor substituted for a family member, a duplicated character, incorrect status-light colors, a family member skipped during a goodnight-kiss scene, an appliance shown in the wrong state. Three of those defects were still present in the file handed to me as "final." In its own words, these were "real disqualifying issues, not cosmetic ones," and it "shouldn't have handed over as final" a file it knew was broken. That admission cost me dearly: roughly 8,000 credits in one session and a further ~1,470 in a second, on top of a credit top-up I added specifically to fund fixes — around 9,500 credits total — for a deliverable that still isn't usable. Several "fix" attempts made things worse, regressing elements that had already been corrected. When I raised this with support, the response was a boilerplate explanation that credits are only auto-refunded for system-detected failures, not for completed-but-wrong output — regardless of how explicit the brief was or how many times the same defects recurred. The burden was placed back on me to hunt down individual share links for a manual review, after the product had already cost me hours and thousands of credits. If your project requires the tool to reliably follow specific, non-negotiable constraints — not just "roughly get the vibe right" — budget for this kind of repeated, expensive failure, and don't expect the credit system to protect you when it happens.

dont use this it does not listen to your prompts only grabs your money