runwayml.comReviews of runwayml.com

This is the biggest SCAM. The company feels completely empty, run by AI chatbots with no real customer support, just fake promises and misleading claims. They happily take your money, but when something goes wrong, you're left completely alone to resolve it. A business operating like this should be shut down. They hide behind automated systems, collect subscriptions, and leave customers frustrated, helpless and out of pocket. They profit while we lose our money, our time and our hopes. An absolute disgrace. The biggest shame. Don't trust them.

This service is designed to drain your bank account. It does not do what you ask it to do. It does the opposite of what is ask it to do, the quality of the videos was very bad.

My first experience with Runway was quite good. I wanted to change the background in a shot I’d filmed, and the results looked promising. However, to meet certain requirements, such as keeping the exact same shot length, I needed to upgrade to a Pro account. So I purchased a monthly Pro subscription. Unfortunately, even after paying, my account remained on the Standard plan. I contacted customer support, provided proof of payment, and explained that I needed access to the Pro features I had paid for. An AI bot quickly responded, assuring me that my request was being handled and would be resolved as soon as possible. That was two weeks ago, and nothing has been resolved. In the meantime, the deadline for the project I originally subscribed to Runway for has passed, meaning I can no longer use the service for its intended purpose. The customer service has been incredibly disappointing. If a company takes payment for a subscription, I expect to receive the features I’ve paid for, or at the very least, a timely and meaningful response when something goes wrong. I haven’t used Runway’s AI-generated output enough to judge its overall quality, but based on my experience with its customer support, I simply cannot rely on the service. That’s why I’m giving Runway one star. I would not recommend it.

Complete con! Used all my Pro credits within the space of 20 minutes, just trying to see if a video for my song would work. Who knew that adding Runway via Chat GPT would mean that Chat GPT and I would get the blame for using all the credits just trying to find out if a style of video would work for me. After getting through the multitude of AI responses just trying to raise a complaint, I recieved a cold, from the gutter, response saying that while they sympathised with me, it was Chat GPT that had used all of my credits trying to show me how a poorly made video could be concocted. I got to see a 10 second pile of rubbish before losing all my credits! I thought other tools were bad but this is outrageously bad. Advice: don't use the tool unless you have mastered an online course on how not to use your credits unwisely. Also, make sure you have deep pockets. Lastly, be prepared for the tool to keep throwing you bullshit responses and then saying it is your fault, even though you have thoroughly explained what you want in clear steps. Analogy: asking a builder to do some work, only for the builder to charge you for doing the exact opposite to what you instructed them to do but still charging you for the priviledge. Avoid at all costs. If I could have given minus 1, I would have have.

Biggest and most expensive AI crap ever used! Do not go there and let this company go to a early grave. Bad video edits even after a sample request. Sample approved and the result did not even got close to the sample. Also 35€ for a month and for a 25sec video edit, +1000 credits gone of 2500 credits! Stay away from it, really!

Wish I'd read the reviews first. I got directed to Runway through Chat GPT, I'm a novice with AI, paid for the standard plan. They took the money and left me on the free plan, got that sorted out but I ended up with 5 pictures that were useless, one was a total stranger sitting in a kitchen somewhere.The remaining four were of my dog, she's a girl but they added a 'little something'. I pointed out that the pictures were incorrect and was told theywould be altered. Two more pictures and the same error in both. My credits are now almost run out, they won't refund me for their mistakes even for the total stranger, I've cancelled my account and, even though it still has four weeks to go, it's useless as I haven't got enough credits to do anything. Don't waste your time and money with this awful set-up

Sehr guter Service und Produkt/dienstleistung. Das Produkt erfüllte meine Erwartung deudlich darüber

Someone opened a Runway account using my business email without my permission and charged my card three times (receipts #2265-6275, #2386-4698 and #2062-9970). I reported it to Runway support on October 5 and opened two cases, 238591 and 239504. All I've gotten back are AI bot replies, and no actual person has responded. I've had to dispute the charges with my card issuer. If you use Runway, watch your statements closely, and be aware there's no real way to reach a person when something goes wrong.