runwayml.comReviews of runwayml.com

I am honestly heartbroken. Close to 2,000 videos of my hard creative work have been permanently cut off from me with absolutely no warning. I literally cried today realizing that it's all gone and I'm never getting it back. I didn't even realize how much this work truly meant to me until it was ripped away. Having your entire portfolio suddenly locked forever is a horrible feeling. To put yourself in the shoes of a creator: imagine investing your heart, soul, and hard-earned money into building something, only to have a corporate automated algorithm falsely flag you and lock you out permanently with zero recourse. What is happening to users on this platform right now is simply not fair or right. To make matters worse, Runway's official policy explicitly states that if they deny your appeal, your subscription is terminated and they refuse to issue a refund. They will actively take your prepaid money for a 30-day cycle and block your access on day one. A corporate help center article does not override consumer law. If you have been falsely banned and robbed of your subscription money by Runway, do not waste time arguing with their support bots. Do this immediately to get your money back: File a Bank Chargeback: Log into your credit card or banking app, find the Runway transaction, and hit "Dispute Charge." Choose the reason code "Services Not Rendered / Merchandise Not Received." Upload your ban email as proof that they are taking your money but blocking your access to the service. Your bank will forcibly yank the money back from them. File a Government Consumer Complaint: If you are in Ontario, Canada, go online to the Ministry of Public and Business Service Delivery and file a formal complaint under the Consumer Protection Act, 2002 for unfair business practices and unjust enrichment. If you are in the US, file a complaint with the FTC. I know the community team is overwhelmed. Timmy, who seems to be the only customer service rep trying to handle the chaos in the Discord, is doing everything he can—but even he doesn't have the power to override these broken, automated security decisions. I have to start completely over from scratch now, and it hurts. If you are a digital artist or filmmaker, please be warned: your hard work is not safe here. They can and will lock you out of your own creations and steal your subscription fee without a second thought. My heart goes out to everyone else going through this nightmare right now.

Don’t fall for the unlimited plan. Mass account suspension. The thing is, they first introduced the unlimited plan, and then restrictions started piling up one after another, without any warning. First, they removed the promised 1080p — fine. Then the queue time increased from 15 minutes to an hour. After that, they quietly removed the unlimited option from subscriptions. Not to mention the constant errors and artificial slowdowns, which often appear and interrupt your generation right after you’ve waited in a one-hour queue. And as the cherry on top of this scam-like scheme, they started banning active users with the unlimited plan, even those who had annual subscriptions. I had just renewed my subscription and got my account suspended. Everyone was banned with the same generic message, allegedly for account sharing or using scripts — which is completely false in most cases, including mine. They are clearly unable to handle the load and decided to compensate for their losses this way. I do not recommend using their service or paying for an account that can be banned at any moment without explanation or proof of any abuse and without refund.

The video was incoherent and unusable. When I provided feedback and asked it to generate a second version, it crashed but did not reimburse my credits. I ran out of credits so I can no longer do anything with it and refuse to spend more if I will not get a coherent result. No support at all which makes me believe this is a scam. I will need to dispute the charge with my credit card.

I recently signed up for the $95 / month unlimited plan. I was excited to try it out. Around a week into using it, my account was suspended without explanation. I emailed an appeal, curious to find out what could have triggered a suspension. Runway claimed that I was permanently banned specifically for using “scripts” and account sharing. Except I am the only person using my account, and I certainly wasn’t using scripts. I presume that scripts are like bots / automation? I don't even know how to use that stuff. After researching online, I’ve seen many users claiming that Runway suspends Unlimited subscription accounts if they are using the unlimited service “too much.” AKA - if the use the service as advertised. RunwayML does not refund money in these cases, nor does it allow suspended users to access and download their creations made before the suspension. This creates two concerns: 1) Considering the justification for my account ban is so specific and so false - it lends some credence to the online speculation that Runway may ban accounts that use the Unlimited service "too much." I can't help but feel scammed. 2) With all the genuine concern about the environmental impact of AI, one would hope that there is at least a trade-off - that some value is created in exchange for the negative environmental impact and cost. But if RunwayML can suspend accounts in such a blatantly false manner - then refuse to let subscribers retrieve their finished outputs - it hints that they are OK with the negative impacts of AI resulting in nothing positive, no useable results - only wasted time, energy, and resources (on a macro and micro level). It also signals that they don't have respect for the users of their platform and their projects. Your project can be forfeit instantly - making RunwayML a dangerous choice for any professional projects or serious creative endeavors. Although it is an AI platform and plenty of people will presume that human effort and creativity is not required - my prompts were crafted from hundreds of pages of lore and descriptions that I have written, imagery I’ve developed, and videos I’ve recorded of human performances. Plus my hand-crafted Unreal Engine clips. I was very excited about seeing all that come to life - but now all the media created in Runway is gone. I did not expect to be banned for something I don't know how to do ("scripting") - so I planned to download the media at a later date. This has led me to view RunwayML as an untrustworthy service. It's left me wondering if deceptive and unscrupulous tactics are common in the gen AI platform space?

I signed up to Runway to create professional marketing videos for my business, but my experience has been very disappointing. The platform uses credits extremely quickly, especially when you need to regenerate content several times to get a usable result. Many of my outputs included distorted text, unreadable wording and results that were not suitable for professional business use, it also does not give you the option of a free trial which should of been a red flag. For a small business trying to create polished brand content, this became expensive very quickly. The quality was inconsistent, and the lack of control meant I had to keep spending credits just to try and correct issues that the platform created. I also requested a refund (less than 24hrs later and only 1 download), as the service did not meet my needs, but this was not allowed. This has made the experience even more frustrating, as I feel I paid for a tool that was not suitable for the professional marketing purpose I signed up for, I actually feel scammed and ripped off. Not happy at all

⭐☆☆☆☆ Absolutely Terrible Experience with RunwayML 😡💔 I have been using the Unlimited plan for months, and the performance has become unbelievably bad. Before, videos in Explore Mode usually generated within 8–10 minutes. Now a simple 1 video takes 40–50 minutes EVERY SINGLE TIME. 🤦‍♂️⏳ I tested this issue during different times of the day and night because I understand servers can get busy sometimes. But this problem happens 24/7. It doesn’t matter which model I use: • Gen-4 • Seedance 2.0 • Kling 2.0 • ALL of them are extremely slow now. 🚨 I even cancelled generations, retried with new prompts, and tested multiple workflows, but nothing changed. The platform has become almost unusable for professional content creators. The worst part? Support barely responds and emails are ignored. 📩❌ I paid for an Unlimited plan expecting professional performance, not waiting nearly an hour for one short video. This is a huge waste of time and money for creators who depend on fast workflows. Runway seriously needs to: ✅ Fix their servers and performance ✅ Stop ignoring customers ✅ Offer refunds when the service quality drops this badly Very disappointed. I honestly cannot recommend this service anymore. 👎

Absolute scam. And from reading the reviews everybody else thinks so too... Pro Plan is already expensive but to then find it uses half your credits on a single generation and the generation is filled with spelling mistakes that were spelt correctly in the prompt so its not even usable?? No customer service. Just wish id read the reviews before purchasing. Seriously DO NOT bother.

Very disappointed with my experience. The way the “Unlimited” subscription is presented feels extremely misleading. As a new user trying to learn the platform, I created one unusable test video and another just to understand how the system works — and suddenly most of my usable credits were gone. What they don’t make clear enough is that “Unlimited” mainly applies to a slower Explore Mode, while faster generations and certain AI models still heavily consume credits. Based on what I experienced, a 30-second video can effectively work out at around £40–£50 worth of credits even while paying for the so-called Unlimited package. As a small business owner, I paid expecting to reasonably experiment and create content without immediately hitting restrictions. Customer support mostly repeated scripted explanations instead of properly addressing the issue or escalating it to a real person. In my opinion, “Unlimited video generation” is not really unlimited in the way most people would naturally understand it. Read the small print very carefully before subscribing. Personally, I would avoid this at all costs.