runwayml.comReviews of runwayml.com

Runway is a huge disappointment. The monthly fee is high and you get very few credits. The AI does not generate good videos at all — it feels completely amateur. I’m surprised Runway is so highly praised when it’s actually a rather subpar AI generator. Their ads are misleading because the reality is completely different. I’m extremely disappointed and I honestly don’t understand how they can run ads like that when it’s not really true. Shame.

Service was good a month ago for about a week. Overnight, queue times skyrocketed from 10 minutes to over an hour and never improved. Today, I tried using prompts I've used previously and had them denied. I attempted to cancel my subscription and get a refund but was denied because "there are too many content violations in the current billing period." The billing period being two days, during which I had 2 violations. They also delete any and all posts on their Discord server and the sub-Reddit that criticize them in any way. This company is borderline fraudulent in my opinion and should be avoided at all costs.

I paid for a Runway subscription, but my account was suspended on the second day after payment. I did not use the API. I did not use automation tools, bots, scripts, scraping tools, or any third-party service. All usage was done manually through Runway’s official app. After the suspension, I could no longer log in normally or access my generated assets. What matters most to me is not only the money, but the fact that I lost access to my own generated work and project data. I followed Runway’s appeal process and contacted their suspension appeal email. I sent an appeal, but I have not received any meaningful response or explanation. I still do not know what specific action or content supposedly violated their policy. From my perspective, this is extremely unacceptable for a paid creative tool: * account suspended almost immediately after payment * no specific reason provided * no access to generated assets * no meaningful response to the appeal * no clear path to resolve the issue I am requesting either account reinstatement, at least temporary access to download my generated assets, or a refund for the subscription period that I could not use. I cannot recommend Runway to creators who care about access to their work. If your account can be suspended without a clear explanation and your generated assets become inaccessible, that is a serious risk for any paid user.

Purchased yearly plan ($530 CAD, March 7, 2026). Service quality is terrible—image generation produces incorrect outputs, wastes credits. When I requested refund within 10 days (their policy allows it), support ignored me for 19 days. Only automated responses. When they finally replied, offered insulting partial refund. Do not buy.

No proper customer support - even though they state human escalation is possible, their chatbot will not allow it. You can't get a proper hint of what their service does until you pay. And after you pay - you get bogus generated. Bad quality output and not worth it.

Pessimi. Fatto una prova con 15 99 euro. Quasi tutti scalati senza aver creato nulla. Vedo che siamo in tanti Ci si dovrebbe riunire in un unico gruppo e fare una class action per riavere i soldi e rimborso del tempo perso !

Horrible business practice of allowing you to buy credits whilst subscribed, but when unsubscribed, the credits you purchased outside your subscription are essentially unusable as the credit can only be spend when you are subscribed to a paying plan. When trying to get help, you must go through an AI chatbot that determines refund status and refuses to give out the support runwayml email address. I can't think of many more ways this company could be anti consumer.

The review mechanism is flawed. Prolonged daily use may result in your account being banned. This isn't just speculation; my account was banned on suspicion of using scripts.