runwayml.comReviews of runwayml.com

Very poor experience. Constantly asking for more credits when they make a mistake which instead of choosing to correct, they tell you to reach out to customer service for a refund. There is no continuity from scene to scene. For example, a 15 second video costs 500 credits, and you'll probably have to do at least 1 correction. Sometimes for a 15 second video I need to do 4 or 5 corrections that are not my fault. Because their unlimited version is only 8000 credits, they're eaten up very quickly. Do better, permit ai to fix the scene instead of issuing and asking for credits.

Video generation is trash and when I went to request a refund it said I had used too many ticks (I made three videos). There is no way to contact a human representative unless to subscribe to their pro plan. When I first went to subscribe to their monthly billing somehow it changed to their yearly and I was charged around $150 and now there is absolutely no way for me to get that money back.

The system kept generating the same video over and over again, even though I repeatedly provided clear instructions on how it should be created correctly. To generate a simple 8-second video, it consumed more than 1,600 credits, and each new version was worse than the previous one, failing to preserve the original video. On top of that, it did not retain the instructions I had already given, forcing me to repeat the same prompts every single time.

Catastrophique. J'ai pris l'abonnement pour pouvoir généré des vidéos en illimité. Dans la majorité des cas, les générations s'arrêtaient à 98% avant de mettre un message d'erreur. (30 minutes d'attente pour rien). J'ai demandé un remboursement auprès du service client, qui a été refusé. Je déconseille.

It’s a total ripoff in my opinion, countless reviews of this site say the same as I’ve just experienced, it’s completely always get thing wrong so you have to spend more credits no refunds even though it’s the platform that gets it wrong not you, it’s just done a voiceover for me of ten minutes, said it’s too long so it suggests to do two separate one, i chose the voice to do it an English accent one, the first one was just that, the second was in an American accent, it said it would do it again to fix it, not before saying it was the first one which needed redoing, it wasn’t, it was second one that needed redoing, which obviously cost more credits, it did it in the same voice again, so I paid twice for the wrong voice and twice for the right one I had already paid for, I didn’t choose the second voice, the funny thing is just two days before that it managed to do a 29 minute voiceover, now it tells me 10 is to long, I would save your money as this platform has more glitches than the matrix and they make it impossible for you to get a refund even though it’s their mistake, I follow all instructions given trying to get a refund but they didn’t even work like they said, I would give this site a minus 5 star rating if I could, totally untrustworthy platform in my opinion!!!!!!!! If you keep a record of your promts and conversation with the ai on the platform plus all the bad reviews across the board, then take it to your bank and get a charge back, which will be your best option in getting refunded, if a lot of people do this then they will have to change their ways, the best way with companies like this to hit them in their pockets!!!!!!

Einfach Jahresabo gesperrt ohne Grund anzugeben... kein Geld zurück keine Antwort auf E-Mail. Betrüger Firma

Really bad AI. It's wasting credits by not following the instructions. Lost my money on this rubbish

RunwayML.com. Used this service from April to September 2026. I am using their $100 a month unlimited "Explore Mode" service. It is kinda pricey yes, but as a creator, I appreciate having access to *UNLIMITED Seedance 2.0!* The only problem is, the censorship on RunwayML is so INSANELY STRICT, you can't make most videos you want. It's either too "s_xually graphic" or too "violent," even if what you're making is neither of those. The extreme moderation ruins the entire site. You can only create two videos at a time in Unlimited mode, even if it's still unlimited, nonetheless. $100 a month for *Unlimited* Seedance 2, Veo 3, etc, is a good deal, and would be amazing if they didn't censor half of everything you made. I can't testify on the behalf of their cheaper plans, but I doubt they're worth wasting money on. Their UI has quite the learning curve. It takes some time to learn how everything works and where things are located. I had to Google quite a few things to learn it. But basically "Custom" is where you make your videos or images, Sessions (in the top center) are your creation sessions and it's best to seperate different projects into different sessions, "Recents" is the tab to access your generated assets, and "Characters" allow you to create your custom characters, where you can upload images the AI will use to make them, as well as custom voices, and a data sheet for what their personality is, how they act, how old and how tall they are, etc. (all of this you type yourself; it's like a Bio sheet to give to the AI so they act consistently.) You can use characters by generating content with them via a 5 second video clip in the Character section, so you can have them speaking and using their voices for future reference, and tagging/naming them in the Recents section. Once you learn all of this, you can start making your own AI content with consistent characters, voices, looks, clothing, etc. I am making my own television and movie content using Seedance, Seedream (the image creation version of Seedance,) Nano Banana, and Runway's voice creator. Seedance is best for videos cause you can re-use characters, but as stated, is absolutely insane with it's extreme moderation and censorship. Every AI engine has their a different interface. For example, Veo requires a starting frame each time, and makes it slightly harder to re-use characters consistently, so Veo is not recommended. Kling has the least moderation, but is also the least good video generator. Also, you should know Seedance 2 videos have about a 40-60 minute render time and you can only make two at a time, even in the unlimited "Explore Mode." Making more than two at a time will require using credits and you get about 2,400 credits a month with the unlimited Explore Mode; they are used for things like generating custom voice clips, skipping the 'two at a time' wait, etc. (Yes, not everything is "unlimited," but you'll rarely use credits in Explore Mode.) Seedance is the best quality for AI videos and has an easier-to-use interface that doesn't require image frames to begin making videos, but is the worst in extreme censorship. But the site has all of the major AI video and image making platforms on there, with the three best ones: Seedance, Kling, and Veo. Sora might have once been on there too, but Sora was discontinued on April 22nd. (Sora also SUCKED and was extremely inconsistent and bad at following prompts; it won't be missed.) I will state, Seedance also makes mistakes. All AI platforms do. But I'll say their mistakes are only about 15-20% of the time, compared to Veo's 33% ratio (about one out of three prompts will be generated wrong) and Sora's 70-80% ratio of messing up. (Seriously, Sora was horrendously bad. When it worked, it worked well, but it rarely worked at all.) So yes, Seedance is pretty consistent and good at following your prompts, but it will mess up about 1 out of 5 times. If you're not using an Unlimited plan, or you're in Credits mode, be aware of this. Also, Runway's new video editor studio is currently trash. It's supposed to make seamless edits to videos, like replacing bad scenes, character voices, glitches and hallucinations, etc., but it's still in it's early phase, pretty buggy, and more trouble than it's worth, especially if you're using credits. It's better to just remake the entire video, or edit it off-site if you can, than trying to use Edit Studio. It's success rate is low and if you're not on the unlimited Explore Mode, it's going to waste your time and credits. Overall, Runway's Unlimited plan has its pros and cons. However, starting September, Unlimited becomes the much worse Max plan, which would only allow for 19 Seedance videos a month. Overall, RunwayML is too censor heavy and after September 2026, won't even offer Unlimited plans anymore.