Wendy C. L.
Rula has great customer service that…
Rula has great customer service that always seems to help. Picking a therapist is easy to navigate & they have very professional & knowledgeable therapists & they really do help.

Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent

Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
4,972 approved reviews, newest moderated first
Wendy C. L.
Rula has great customer service that always seems to help. Picking a therapist is easy to navigate & they have very professional & knowledgeable therapists & they really do help.
Lee
I’ve just had my first experience with Rula and it was great! I’d not normally have chosen this type of format to choose a healthcare provider but, it so happens that Rula was used by the referred specialist. I’m so glad I now know of it. I loved the easy scheduling, the many options for preferences, and that I could find a provider to fit my timelines.
Carlos N.
Patricia was very knowledgeable and helpful. Made me feel comfortable.
Shelley W.
Great connection with therapist.
Rachel F.
I was reluctant at first to get a therapist to from Rula because they were outsourced from Kaiser. However, I was really going through some tough times so I was wanting to give it a try and so happy that I did. My therapist and I have been working together now for maybe almost 2 years and she has helped me through some very dark times. I always feel better after speaking with her. Rula definitely has top notch therapists and grateful that I found mine.
Matt
Rula has been trying to charge me over $200 for an initial appointment that I left around 30 minutes in due to poor service from the therapist. I had no idea that that was the cost, and I thought it was covered by my insurance. I have been told several times that someone in management would call me, but that never happened. I have only been contacted via email, and so far they have refused to take off the charge.
Response from RulaJun 8, 2026
We are always working to improve our patient experience at Rula; however, because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Kathleen
My therapist is amazing and the program is great. I highly recommend.
Jennifer M.
Rula is very user friendly. I was able to find a therapist that is a good fit for me and who can fit into my schedule.