CeeCee
She’s very professional
She’s very professional, kind, caring and she made me feel safe on the very first visit!

Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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4,972 approved reviews, newest moderated first
CeeCee
She’s very professional, kind, caring and she made me feel safe on the very first visit!
Shaylin U.
Quite literally the WORST experience I have ever had with therapy in my entire life. 80% of my appointments have been rescheduled, cancelled or have had tech issues. They should be ashamed of working in the mental health industry and providing such horrible, unreliable service to their paying clients.
Response from RulaJun 23, 2026
We are always working to improve our patient experience at Rula; however, because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Jorgina M.
Rula offers a diverse group of therapists, e.g. gender, ethnicity, backgrounds, specialties, from which to choose. If someone is not a good match, you can select a new provider. I recommend doing a few sessions before deciding, because each therapist brings a different set of skills and approach that can help even if it feels uncomfortable at first.
Shawn H.
Mrs. Sarah Jorge was very nice and patient. I would recommend her for anyone.
Yvonne
The process was really easy, and I liked being able to choose my therapist before starting. My therapist was very kind, understanding, and truly skilled. She gave me practical techniques that helped me get through a difficult time.
Ivan
Rula bills in lump sums and doesn't provide itemized receipts for the lumped sums. They provide super bills with authorization codes but don't explain that to patients until they've called 5 times and sent 9 emails. But scheduling is very easy and most of the therapists are really good
Response from RulaJun 17, 2026
We are always working to improve our patient experience at Rula; however, because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Diego
Everything is efficient, clear, and easy to navigate.
tiffany
Great choices and takes multiple different insurance company.