carly S.
Unhelpful support and potential scam
I have repeatedly tried to schedule an appointment and all links once opened say expired. The site repeatedly while filling out my name and email will stop running and says timed out. When reaching out to support they just ignore the issue and cancel the appointments. The way they conduct things and spam my phone and email to make another appointment makes me believe this is a scam page. Unfortunately they are the recommended site for my insurance. Finally got an appointment set currently waiting on zoom appt was set to start over 30min ago. I am now almost certain this is a scam.
Response from RulaJun 23, 2026
We are always working to improve our patient experience at Rula; however, because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.



