customer
Great experience so far communication…
Great experience so far communication good and easy to use
Response from RulaFeb 22, 2024
Thank you so much for taking the time to share your positive experience at Rula!

Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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4,972 approved reviews, newest moderated first
customer
Great experience so far communication good and easy to use
Response from RulaFeb 22, 2024
Thank you so much for taking the time to share your positive experience at Rula!
Tara-Rose N.
thanks. it's good to have someone i can talk to
Response from RulaFeb 22, 2024
Thank you so much for taking the time to share your positive experience at Rula. We are thrilled to hear that you have enjoyed working with our team of providers!
Krizzanie H.
I love that my therapist listens to me, hours are flexible and I feel comfortable talking to my therapist.
Response from RulaFeb 22, 2024
Thank you so much for taking the time to share your positive experience at Rula. We are thrilled to hear that you enjoy the flexible hours and your connection with your therapist.
Britta W.
I am loving having therapy in the comfort of my home. My therapist, Michelle, is wonderful and she has helped me so much! It is like having a trusted, confidante. So appreciative.
Response from RulaFeb 22, 2024
Thank you so much for taking the time to share your recent experience at Rula. We are happy to hear that you have enjoyed your experience with your therapist!
Saba M.
The therapist I am with has done a great job and has been very supportive. Connecting me to the right person has made this experience very easy for me.
Response from RulaFeb 22, 2024
We are thrilled to hear about your connection with your therapist. Thank you for sharing your positive experience at Rula.
Kylie S.
This place is a scam. Jennifer Sylvester never showed up for my appointment and I have still been charged twice for the appointment. I sent proof multiple times that she never showed up and they will not refund the money. Avoid at all costs.
Response from RulaFeb 22, 2024
We are truly sorry to hear about your recent experience at Rula. We would like to address these issues and make things right. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about what you experienced and discuss any additional steps we can take to address the situation. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Megan J.
Worst experience of my life! The “support” team is not in the country. They put in tickets- for someone to help you. I’m a patient not a ticket! The psych team never had phone lines open. They don’t send medication order and will continue to charge your card on file. Save yourself the grief and go to a real doctor. Also- I doubt these other reviews are real. No details- it looks like a Filipino bot put them in.
Response from RulaFeb 22, 2024
We are truly sorry to hear about your less than satisfactory experience at Rula. Your feedback is important to us, and we take these concerns seriously. We want to make this right. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about what you experienced and discuss any additional steps we can take to address the situation. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Jen S.
My therapist and I had built great rapport as we had been working together for a year, having sessions every week. I suddenly received an email saying my therapist is no longer with them and all my future sessions had been canceled. No explanation. My therapist did not just up and quit as this is not in their nature. They told me to just go ahead and choose another therapist. I will NOT be selecting another therapist from a company who just drops them without warning. It’s very frustrating to suddenly be cut off. I can’t imagine how many people are now left feeling helpless as the way things have been handled can be detrimental to mental health. If therapists are being cut or switched, a week or two weeks notice would’ve been more acceptable to let clients figure things out. I will absolutely not be recommending Rula to anyone I know. In fact, I will be warning those I know who are seeking help to avoid this company as it clearly does not make mental health a priority.
Response from RulaFeb 22, 2024
We are truly sorry to hear about your recent experience at Rula. We take these situations seriously and want to make this right. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about what you experienced and discuss any additional steps we can take to address the situation. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.