Paul A.
$100 penalty with 24 hours notice
$100 penalty with 24 hours notice. This is absolutely unacceptable. You get to bill my insurance for the session whether or not I'm able to attend. People have lives and little children. Life happens and you don't always have 24 hours notice. At kaiser I have up to 15min before my appointment to reschedule without any type of penalty.
Response from RulaAug 27, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.



