Denisha W.
Terrible
When I had my first session, the clinician did not turn on his camera for the whole Session. I always had to do most of the talking because he wasn’t giving me any guidance. There would be long, awkward silences. The last straw was on the last session. He didn’t have his camera on again and He only said like maybe 20 words or less. Then there was another awkward silence and I said this time I’m gonna let him break the silence. He never said anything and never came back onto the session and so I ended up logging out. He never called me to tell me what happened. He didn’t text. He didn’t email or anything, I am going through a lot and this is the last thing that I need to happen. I was trying to get family therapy for me and my kids and I would ask him so when should the kids jump on and he would say it’s totally up to me everything was totally up to me , he didn’t give me any guidance any direction or any help. He always sounded distracted when the camera was off. This has been the worst therapy experience I’ve ever had.
Response from RulaOct 10, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.