Vika T.
Zero transparency and billing
Zero transparency and billing. That hit with nearly 2,000 in bills two months in. Couldn't get an explanation, took 2 days for someone to even tell me why I was being billed. It's not on the bill, it's not on the site, it's not available to the help people. I had to wait for a ticket to go through billing for them to tell me why I was suddenly being charged $700 a session. Also my psychiatrist was worthless and I had to do all the legwork, and he just asked me what drugs I wanted to take. Then charged me $700 and refuse to respond. Worst experience ever, just a giant grift. Find your own therapists, you'll save money even if it takes more time.
Response from RulaApr 16, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.