Steve B.
Nonresponsive support
Nonresponsive support. I've been waiting 2 months, regularly following up, and they never got back to me. Instead, they booked sessions without my consent, caused problems for both me and the therapist, and ended up charging me $90 for what they reassured me would only be a $25 session. Borderline fraudulent so I had to report to my bank who's doing an investigation. DO NOT USE THIS PLATFORM. Update: I provided the info requested via trust pilot about a week ago but have still not heard from them.
Response from RulaApr 15, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.



