Nora B.
I have a great therapist
I have a great therapist. She and I work well together

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Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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4,972 approved reviews, newest moderated first
Nora B.
I have a great therapist. She and I work well together
Jim M.
Super easy to get and change appointments. Providers have been absolutely fantastic.
Gina Marie E.
Erin has been absolutely fantastic to work with. Accessing my appointment every week is made so easy with the emails and texts sent leading up that offer links and reminders. I love that I was able to find a day and time that works for me weekly and it is automatically scheduled. Overall, I’m so happy I made the decision to start therapy again!
Krysten F.
I’m not sure what the issue is, whether it’s with our actual therapist or if it’s the Rula system. Our first apt with Diane was rescheduled not by us, due to her being double booked. Not how I wanted to start out given the fact that my daughter was having thoughts of hurting herself so therapy was urgently needed. The communication from Diane was good and notice was given days in advance. Our second apt, went well. Our 3rd apt, I checked my email and saw that I had no email or link for our apt that day. I called Rula and was told our apt had been canceled. I asked by who? I never canceled it, they couldn’t say due to not having access to that information. I asked that we be rescheduled and was told our therapist would reach out. I didn’t get contacted until a week later by Diane and we discussed every other Wednesday starting that week. My daughter logged on to that apt link for Wednesday & Diane was a no show. I texted her & received a call back a few hours later and was told she had no service or WiFi where she was at. I feel like if your going to schedule an apt you should make sure you have service of WiFi, and a call should have been made prior to my daughter waiting in the waiting room for 20+ minutes. She said she had to drive to get service to call me, but this was hours after our scheduled time and I had already texted her. I then received an email rescheduling her apt for the following Saturday, I texted Diane that was not going to work for us, we never discussed rescheduling for this day. I let her know I could do the following Wednesday and it was agreed. I checked my email today (our rescheduled date we agreed upon) but saw that our apt was scheduled for Thursday (tomorrow). I’m just irritated that there is just always an issue with either scheduling, or communication. Not sure who is at fault but if this is the norm I may reach back out to Kaiser & ask to be reassigned.
Response from RulaJul 11, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Natalie
I’m not new to seeing a therapist online for my therapy needs, and I was bummed when my last therapist was not able to accept my insurance any longer however, it was a blessing in disguise on my Health insurance portal advertised Rula. My entire experience from the beginning of signing up to right now if I can give it 1 million stars I would when choosing a therapist that’s right for you Rula does not hesitate to tell you many details and characteristics of their therapist and providers I absolutely found my favorite therapist, but I trust her, I trust her recommendations for me, I trust that she cares for me genuinely it’s almost like having a conversation with a best friend once a month. My providers name is Michelle Clarke. I reside in the state of Florida. She was my first choice and my only choice. I would imagine that it would be based on your personality, and how you would like your therapy approach to me I prefer now a new thing called talk therapy. I am nude to it. I love it and it’s the only thing that has worked. Michelle is the epitome of a perfect fit for someone like myself. She’s funny, she’s real, you can easily relate to her as being also a real person like you Not like what you would think most therapist would be I am so extremely grateful that I came across ruler, but especially Michelle. She’ll never understand how much she has helped me and I plan on sticking with her for as long as possible. Thank you so much Rula you changed the life of a per menopausal for a four-year-old woman over here who was a bit more trouble than usual until meeting Michelle.
Cindy C.
Kristi is kind and understanding. She
Mrs.Ferguson
Having someone who listens to me and helps me with things that are hard for me to comprehend. It has been amazing speaking with my therapist and she has helped me tremendously.
Michelle L.
It honestly has been so helpful to talk to my therapist and feeling heard vs me keeping things in or thinking I’m fine dealing with emotions/other issues on my own. With each session that goes by, I’m not expecting to be changed over night, but rather, I’m just thankful knowing I’m finally taking steps to take better care of myself.