RulaReviews of rula.com

I called in because after filling out the intake form I received an error. I wanted to make sure the form went through before filling it out again. I was transferred 4 times, the second guy talked over me and accused me of saying he’s not doing his job (I never said that at all) the customer service is HORRENDOUS, some of the reps should be in therapy themselves. Even after the 4 transfers no one could answer the question about whether the intake form was even received and now I’m so frustrated with the way the company operates that I don’t even want to bother with them. I’ve now received the same message we’ve all received in response to our reviews, the old copy/paste with no actual intention of resolving the issues. I have now seen reviews from previous months and years which state the same about the customer service experience, nothing has changed in that time and I don’t believe anything will change by providing Rula with more information as they requested. A representative of Rula literally placed me on hold mid sentence and transferred me to another department after I requested a supervisor. No thanks, I don’t need anyone else at Rula triggering me to act out of character. People use this company for assistance with mental health and to find out this company is a huge trigger instead is CRAZY Update: I am now being threatened to provide Rula with more info or my review will be taken down. This is a sad company, please don’t call me, I only provided the information so my review won’t be taken down

It was estimated that each therapy appointment would be around $40 after insurance. Rula also stated they would send me an email with the price before we met with our therapist. We did not get an estimate, and now Rula is trying to charge $130/ appointment.

It was easy to find a therapist and they take insurance. The therapist I found was professional and knowledgeable. I feel like she has helped me move forward. Rula ask check in questions every so often to make sure that the therapist is a good fit for you. I haven’t had any negative experience with Rula.

I am happy that I have choices and get a chance to know the person working with me before we commit. Everyone is great and some are a better fit.

The platform was easy to use, the provider was nice and knowledgeable

They care about the client

The virtual experience makes it great. The convenience of texting as reminders is very useful and vital. My counselor is very professional and helpful.

I love my therapist and psychiatrist. My therapist Karen has been very helpful. She gives me great advice, she really listens and digs deeper. She knows how to level with me and also how to lighten the mood and make me laugh. She’s kind and supportive and realistic. Definitely feel comfortable talking with her every week. My psychiatrist is also great. She’s been helping me get on the right meds. When one wasn’t making a difference, she switched me over to something else. So far, I feel like it’s helping. Can’t wait to see the progress grow.