RulaReviews of rula.com

Great session. Listened and gave great feedback.

Love the service from the therapist to the operator who answered the phone when i needed help with the web sight because i wanted to leave message . he got right on it and i got my appt next day love the service. Thank u

False information regarding insurance & what I pay. Also terrible communication from customer service.

The website is easy to navigate and very user-friendly. I was able to choose a wonderful Therapist from a wide variety of choices. Scheduling was really easy.

This company really sucks! I don't know why my provider went this route but it is horrible! For a place dealing with mental health it will make you go off of the rails like I feel I am. They still haven't done my secondary insurance after months.

I really liked the initial experience of finding and being matched with a therapist. Unfortunately, there was a mix-up between EAP coverage and regular insurance, and the therapist I was matched with did not accept EAP. She sent me a kind message explaining that she would need to discontinue because she did not personally accept EAP. I then contacted Rula support to ask what I thought was a very straightforward question: could I stop using the EAP benefit and simply have my visits billed through my regular insurance instead? What followed was one of the most frustrating support experiences I’ve had. The support is online-only, and the conversations felt extremely rushed. On more than one occasion, the representative moved immediately to a “next step” and ended the chat before I had an opportunity to respond. Afterward, I received an emailed transcript of one of those conversations. The transcript showed several messages from the representative indicating they were waiting for me to respond before eventually closing the chat. Those messages were never displayed to me during the live conversation. From my perspective, the chat simply ended abruptly while I was actively responding. Whether this was a technical issue or something else, the transcript did not reflect what I actually saw during the interaction, which was concerning. I was then told someone else would contact me by email within 1–2 business days. When that response arrived, it gave me a lengthy explanation of what an Employee Assistance Program is and how EAP billing differs from insurance billing- but still did not answer the question I had asked: whether I could simply stop using EAP and bill my regular insurance instead. The therapist-matching experience itself was excellent. Unfortunately, the support experience afterward was so difficult, circular, and poorly handled that I would not use the platform again.

My therapist is simply a perfect fit, clear, concise, thought provoking insight with a great spirit. I think being able to tell rula who you are looking for and then giving you options of who to be able to choose rather than them choosing for you works better.

Booking process is easy once you get the hang of it.