RulaReviews of rula.com

Our therapist is so good with our 11 year old son! She’s patient and understanding, and works with us to ensure he is progressing and that we’re all on the same page.

Counselors, times, online

Too many "refer a friend" emails. When I had a technical issue the response was prolific but didn't resolve the issue. The therapist abruptly stopped the sessions without explaining the reason. I actually had a moment when I thought he had me confused with another person. This platform is too reliant on AI and my experience with them made me feel like a statistic.

I didnt have to do much, easy to use and convenient

Great experience feel like my psychiatrist listens to me.

I’ve had an excellent experience with Rula. The platform is easy to navigate, and finding a licensed therapist was smooth and stress-free. I was quickly matched with a provider who fit my needs and schedule. The virtual sessions are convenient and make it easy to stay consistent. My therapist was professional, attentive, and created a safe space where I felt comfortable opening up. I highly recommend Rula to anyone seeking accessible and reliable mental health support.

The Rula website and representatives incorrectly said that they are in-network with my insurance, when they actually are not. The customer support representatives kept insisting they had worked with my insurance company and that they confirmed they were in-network, however after meeting my in-network deductible I kept getting billed the full price and having that cost go towards my "out of network deductible". It took 3 times contacting Rula support before they agreed that they are not in-network. I felt kind of gaslit and crazy when I'm just trying to get mental health care, and I really didn't appreciate it. My actual therapist was great though, and I'm disappointed I can't keep working with her.

Rula the website in itself had many glitches in the system. Sometimes the link wouldn’t come after the verification and we wouldn’t be able to join the call, sometimes the zoom call was awful and we couldn’t hear or see each other with the therapist or there was a delay, etc. But our therapist ALWAYS found a new avenue to make sure we had our visit. Brenda is the reason for the 5 star because she was AMAZING and helped us see things through a different lenses during our sessions but the website in itself needs a lot of help.