Beatriz P.
My therapist is very professional and…
My therapist is very professional and does shows genuine interest in working toward real goals that are improving my situation.

Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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4,972 approved reviews, newest moderated first
Beatriz P.
My therapist is very professional and does shows genuine interest in working toward real goals that are improving my situation.
Melinda
My therapist is incredibly helpful and encouraging!
Mallorie
Great therapist who takes my insurance. I send my patients here too.
Eddie R.
Me and the doctor communicated well.
Anna D.
I was honestly surprised that I felt immediately at ease w my therapist. It was also very easy to find someone and schedule an appointment.
Sureshi J.
Found a really great therapist, paid via insurance, on Rula in August 2024 and haven't stopped seeing her. She's really helped me process a devastating life experience, the trauma of two years of abuse, and how to reset my life since leaving that situation.
Zach B.
My challenge was with my therapist as much as Rula. The therapist was always having scheduling and internet challenges - which is the main benefit of working with an online provider platform like Rula. I had very poor responses from customer service when the provider could not complete a session due to their internet connection. The final straw in this experience was around the therapist not being able to make our scheduled time slot and only offering 6am or 8pm as rebooking options. I feel that Rula really needs to do a better job with their customer service for the patient.
Response from RulaMay 1, 2026
We are always working to improve our patient experience at Rula; however, because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Daniel T.
TLDR: Great once you find the right fit. Read the profile of the therapists carefully, communicate upfront your goals, set aside time and space for your appointment and make sure your tech works, and this can work great for "legit" therapy and self-healing with the support of a mental health professional. :) More details: Rula made the process of finding and booking a therapist surprisingly easy and approachable. One thing I appreciated most was how simple it was to connect with someone whose background, style, and specialties actually aligned with the areas I wanted to work on. Instead of feeling like I was randomly assigned to someone, I had the ability to choose support that matched my goals and what I have going on in my head/heart/self, so to speak. My therapy work--to be meaningful and effective--must focus on both practical growth and deeper inner work, including conversations around ego, attachment, co-dependency, emotional and self awareness, and more defined personal accountability. So I looked for someone who had those traits plus who has the skills (e.g. DBT) I am looking for in terms of my needs. I know I need to do the work, but having a professional who really cares is priceless.