Sonya W.
Unreliable
I saw a therapist through this app a few times. Then my therapist ghosts me and misses an appointment with no notice. I feel Alena Carnes should be removed from the service for this. I want to add that they never contacted me.
Response from RulaMay 6, 2026
We are always working to improve our patient experience at Rula; however, because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.



