Ruediger HatsReviews of ruedigerhats.com

Response from Ruediger HatsAug 12, 2026

Hi Brian, We sincerely apologize for the frustration and disappointment you experienced with your first order. We reviewed your order and shipping history, and we understand how concerning it must have been to see no tracking updates for such a long time. While your package was shipped and a tracking number was created, we should have done a better job monitoring the shipment and proactively reaching out when there was no movement. This was a communication failure on our side, and we take responsibility for that. As a growing brand, we know that providing a great product is only one part of the experience — keeping our customers informed is equally important. We’re glad we were able to locate the shipment and are continuing to monitor it until it is successfully delivered. We truly appreciate your feedback, and we will use this experience to improve our shipping follow-up process. Thank you for giving us the opportunity to do better. Chris Ruediger Hats

Response from Ruediger HatsAug 11, 2026

Hi there, We’re sorry to hear that your hat arrived with a misshaped brim and that the return process felt inconvenient. This is not the experience we want our customers to have. Due to the handcrafted nature of our hats, the brim can occasionally lose its shape during transit, but in most cases it can be easily reshaped with gentle steaming or careful adjustment. We’re always happy to help with guidance or find a suitable solution if the hat doesn’t meet your expectations. We’d appreciate the opportunity to make this right. Please feel free to reach out to our customer service team at [email protected] with your order details, and we’ll do our best to assist you. Thank you for your feedback — it helps us continue improving our products and service. Best, Ruediger Hats Team

Response from Ruediger HatsJul 15, 2026

Hi Sloane, Thank you for updating your review and for acknowledging that the refund has now been received. I’m truly sorry again for the poor experience you had with your return request. Due to recent internal adjustments on our side, some customer service handoffs were not handled properly, and your case was unfortunately affected. That was our responsibility, and your return request should have been followed up much sooner. After reviewing the records, we were not able to locate all of the follow-up emails mentioned, but regardless, this should not have taken so long to resolve. We have issued the full refund, and you do not need to return the hat. Please feel free to keep it as our apology for the inconvenience. Your feedback helped us identify a gap in our customer service process, and we will be reviewing this internally to make sure return requests are handled more carefully and promptly going forward. Thank you again for giving us the chance to make this right.