The quality is very stiff and wooden, and my emailed request for support was never answered.
Response from Ruediger HatsSep 8, 2026
Hi David,
We’re sorry to hear that the hat felt too stiff for your preference, and especially sorry that you didn’t receive a response to your email.
Our felt hats are made with selected Australian wool, and some of our distressed styles use a structured finishing treatment to help maintain the intended crown and brim shape. Because of this, certain styles can feel firmer than a softer, more flexible felt hat, particularly when new.
That said, we completely understand that this feel may not be right for everyone.
Regarding your email, we apologize for missing your message. We were unable to locate it in our inbox, so it may not have reached us properly or may have been filtered. If you still need assistance, please contact us again at [email protected] with your order details, and we’ll be happy to help.
Thank you for your feedback.
Best,
Ruediger Hats Team
EG
Eduardo G.
Communication is nonexistent to make changes or get a refund
I was very happy with the quality of the product however I needed to exchange for a bigger size. After several attempts, no one responded to get my issue resolved. I tried via chat as well as email. There was no phone number to call.
Not happy with purchase, considering it does not fit well.
WP
William P.
The ad is the best part of this hat.
There's always a risk when buying a clothing item online, especially if its blasted on my social media feed, but since most stores understand that and have simple, and usually free, return policy, it was worth a shot. I knew my size, and measured my head, just to make sure. The hat was a little tight and very stiff, but I was told that the hat would stretch and soften over time (or at least they thought it would) but i have a stiff stetson that after 4 years is still stiff as it was day one. What I didnt like was the height of the crown; no matter how I wore it, it just reminded me of the over-sized 10 gallon cowboy hats [-1 star] and I felt like Duckie in the movie Sixteen Candles. The picture in the ad made it appear shorter and more proportional to the brim, which I cant fault the photographer or the model for. However, when I tried to return the hat via the website, it wasn't clear to me on "how" to return it. I started the return process, which included a picture of me wearing the hat to show what I was referring to with the fit. But when I clicked my order to see if it would bring me to a page with instructions or a return label, I would just get a "404 page broken error" message. So I reached out on their in-app messenger, with no response, i emailed them twice, no response, I then tried to research their return address to ship it off with my order details inside, no dice. So I jumped back on the messenger and had to send 3 messages before I was replied to [-1 star]. Almost reaching the return date window. I was then told that a return label would cost me $10 that would be deducted from my return disbursement, but since their facility is full, that I could keep the hat at a discounted price and they would refund the difference [-1 star]. If I'm returning an item because I dont like the way I look in it, telling me that I can keep it for a discounted price isnt going to sway my decision, and is frankly a turn off. So, TLDR: The return process isnt clear, they charge you for the return label, if you dont bug them they'll just let you pass the return window (and then offer a partial refund and keep the hat like they're doing you a favor), the quality of the hat is debatable and nowhere near Stetson's cheaper line of hats. Unless you already wear this style of hat, go into a store a try one on with a similar brim width and brow height first because if you arent careful, you could just end up a forever owner.
KJ
Kenneth J.
I never received my order
I never received my order
AT
Anthony T.
Hat / order is still hung up in UPS…
Hat / order is still hung up in UPS Limbo. My hat was available about 2 weeks ago, but some last minute, unexpected delivery charge popped up to jam up my taking possession of my order. So I sit, and WAIT! The delivery charge I'm told has been paid, but my order still lingers in a UPS Facility. Thus I SIT AND WAIT! Ask me to do a review AFTER I finally receive my order 😡!
CU
Customer
Purchased hat on 1 May
Purchased hat on 1 May. Husband birthday (16 May) is today I left in mailing packaging as delivered. While he unwrapped box was damaged and hat seems to be a return not packaged like others spots on hat and inside liner is distorted need to return for exchange (new). Shipping was quick that was the plus but disappointing since it was a bday gift. Sent message to company awaiting response
CF
Carlos F.
The hats are nice
The hats are nice, good quality, firm, lots of compliments.
Only complaint I have and the reason it’s only 2 stars, I got the invoice for how much that hat cost to buy. I get it you pay for the shipping and the cost to promote the product and etc..
But it’s disappointing to see that the cost you pay for the item compared to what I pay from you guys to get it is. Make sure the company that sends the hat out, doesn’t include your $10 invoice for the product.
BM
Burt M.
By your size guide a large should have…
By your size guide a large should have been the perfect fit as it is the exact size as all my fitted hats. It’s much larger than that. I love the hat but it’s honestly too big to wear
