Ruediger HatsReviews of ruedigerhats.com

Response from Ruediger HatsAug 12, 2026

Hi Brian, We sincerely apologize for the frustration and disappointment you experienced with your first order. We reviewed your order and shipping history, and we understand how concerning it must have been to see no tracking updates for such a long time. While your package was shipped and a tracking number was created, we should have done a better job monitoring the shipment and proactively reaching out when there was no movement. This was a communication failure on our side, and we take responsibility for that. As a growing brand, we know that providing a great product is only one part of the experience — keeping our customers informed is equally important. We’re glad we were able to locate the shipment and are continuing to monitor it until it is successfully delivered. We truly appreciate your feedback, and we will use this experience to improve our shipping follow-up process. Thank you for giving us the opportunity to do better. Chris Ruediger Hats

Response from Ruediger HatsAug 11, 2026

Hi there, We’re sorry to hear that your hat arrived with a misshaped brim and that the return process felt inconvenient. This is not the experience we want our customers to have. Due to the handcrafted nature of our hats, the brim can occasionally lose its shape during transit, but in most cases it can be easily reshaped with gentle steaming or careful adjustment. We’re always happy to help with guidance or find a suitable solution if the hat doesn’t meet your expectations. We’d appreciate the opportunity to make this right. Please feel free to reach out to our customer service team at [email protected] with your order details, and we’ll do our best to assist you. Thank you for your feedback — it helps us continue improving our products and service. Best, Ruediger Hats Team

Response from Ruediger HatsJul 3, 2026

Hi Bryan, We’re sorry to see this review, but we would like to respectfully clarify the facts after reviewing the order records. Our records show that there was not a duplicate charge for the same order. Only one payment was captured for this order, and the order has already been fully refunded. We take accusations such as “scam” and “fraud” very seriously. Based on the payment record, this was not a double charge, and a full refund has already been issued. If there is any confusion with your bank statement or payment authorization, please contact us directly at [email protected], and we’ll be happy to help verify the transaction details with you.

Response from Ruediger HatsJul 3, 2026

Hi Jimmy, We’re very sorry for the experience you had with this order. The delay was caused by a stock issue on our side, and we understand that waiting that long without a smooth update process is not the experience you should expect from RUEDIGER. We also want to clarify one point respectfully: the refund was arranged after we contacted you about the delay and you chose not to continue with the order. It was not handled because of the review. Still, we understand how the situation felt from your side, and we take responsibility for the poor timing and communication. Your refund has been completed, and we’re working to improve our inventory checks and delayed-order follow-up so this does not happen again. Sincerely, RUEDIGER Hats Team