David M.
Shameful customer service!! (updated after resolution)
This has been a terrible experience and I would never use your company in the future. I received my hat, but the size was wrong and I started the process to return it. I went on your website and opened an issue. I have not received any response...just crickets. Shameful customer service!! Update: 7/15/2026 Chris (founder of Ruediger Hats), I appreciate your apology and the efforts that you have taken to resolve the issue. During my career, I have worked with many startups as they transitioned to mature companies. I understand that when you are experiencing growth and focusing inward on issues like building capacity and ROI, some external processes can get lost in the confusion. I will take your Option2 where you arrange a full refund, and I do not need to return the hat. Once again, I appreciate your standing up and providing a fix. David
Response from Ruediger HatsJul 15, 2026
Hi David, I’m Chris, the person in charge of Ruediger Hats. I’m truly sorry for the poor experience you had. Your return request should have been handled much sooner, and the lack of timely follow-up was our mistake. We recently went through some internal adjustments, and unfortunately, your case was not handed over properly during that transition. That is not an excuse — this is our responsibility, and I sincerely apologize. I will personally make sure your case is followed up and resolved properly. We will also review our internal customer service process so return requests are not missed or delayed like this again.