Sloane D.
Got the wrong size hat reached out to…
Got the wrong size hat reached out to send it back and got an email saying they were looking into it and would get back with me. Never did after 4 follow up emails. After posting a review I did receive a refund and that made got to me shortly after the email. Which I do appreciate,
Response from Ruediger HatsJul 15, 2026
Hi Sloane, Thank you for updating your review and for acknowledging that the refund has now been received. I’m truly sorry again for the poor experience you had with your return request. Due to recent internal adjustments on our side, some customer service handoffs were not handled properly, and your case was unfortunately affected. That was our responsibility, and your return request should have been followed up much sooner. After reviewing the records, we were not able to locate all of the follow-up emails mentioned, but regardless, this should not have taken so long to resolve. We have issued the full refund, and you do not need to return the hat. Please feel free to keep it as our apology for the inconvenience. Your feedback helped us identify a gap in our customer service process, and we will be reviewing this internally to make sure return requests are handled more carefully and promptly going forward. Thank you again for giving us the chance to make this right.